Alice L. Gonzales
VA Appointment Setter/Customer Service
e-mail:-Phone#: -
As a part time Sales Associate for Mortgage Loans
• Handled different types of loans like Conventional, FHA, VA and Reverse
• Appointment Setter
• Doing Inbound and Outbound Calls
• Quick learner
• Strong Communication Skills
• Positive Attitude towards work
• Resilient
• Can work under pressure
- 11 years of operational experience that help maintain store’s FSC and strategies in place,
implemented and consistently done. Thus, this was achieved thru the following skills:
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Strategic planning and strategic leadership.
Decisive: Capable of delivering quick solutions to store operations
Result oriented: Ability to achieve target within given time
Work Assignments and Position:
May 2021 – September 2022 Sales Agent Associate for Mortgage Loans at
Southwest Sales and Marketing
June 16, 2020 – April 2021 Jollibee SM Molino
Assistant Restaurant Manager 1
March 1, 2020 – June 15, 2020 – Jollibee Makro Imus Hypermarket
Assistant Restaurant Manager 1
November 16, 2016 – February 29, 2020 Jollibee Global City – BGC Taguig
Assistant Restaurant Manager 1
April 1, 2015 – November 15, 2016 Jollibee BGC Pavillion
Assistant Restaurant Manager 1
Product Quality Manager/Food Safety Manager
Oversees kitchen production process
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Helps to achieve store FCPC and targets that leads to i-CARE good result
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Implementation and maintaining food safety in place
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Achievements of Store FSC strategies & Sales targets
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Achievements of Store Profit objectives
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Monthly PNL Analysis focusing on FCPC
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Conduct Monthly Audit on Inventory Management
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Coaching buddy to all Restaurant Manager 3
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March 1, 2014 – March 31, 2015
Assistant Restaurant Manager 2
Jollibee Global City
Service Quality Manager/Customer Service Coach
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Ensures quality delivery of Store FSC
Ensures Service and Service Process Rating is > 90%
Ensure the cleanliness, orderliness, sanitation and waste management of all
service and front areas
Sales Target achievement through various sales building activities
(Sell More, Sell Big, Suggestive Selling)
Customer Service Relation Manager
June 16, 2010 – February 28, 2014
Assistant Restaurant Manager 3
Jollibee Global City/Jollibee Shell C5/Jollibee The Mind Museum Marketing InCharge
Sales and Marketing Programs and Promos
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Sales Target Achievement
Manages the Store’s Business Channels
Designs the Store’s Suggestive Selling Program with Crew Incentive
Responsible for the Store’s Local Marketing activities
Ensures that Corporate Marketing Programs are well-implemented at the store.
Conducts market Intelligence on Competition within the Retail Trade Area (RTA)
Implements Customer Relations/Network building projects
In-charge of store merchandising implementation
Education
STI College Global City
Bachelor of Science in Business Administration
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Major in Management
Bato National High School – Toledo City Cebu
Bato Elementary School – Toledo City Cebu
Proficiency
Skills:
Interests/Hobbies:
Proficient knowledge in Microsoft Office ( Excel, Word and PowerPoint), PDF
Google Sheets
Watching sports like basketball and volleyball, watching cooking show and
documentaries
Character references
Rochelle L. Benitez
Restaurant Manager
Phone:-/--Christopher Carlos Orsina
Restaurant Manager
Phone:--
