Alicia Fernandez

I want to obtain a position where I can effectively utilize my expertise in customers service and telemarketing, enables me to use my skills and make a positive contribution.

I have 10 years of experience in Customer Service and Sales, assisting U.S. and Australian customers. I was trained at a large Call Center in the Philippines.

Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. Throughout the years of my experience I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness. I am always willing to learn and flexible, be it into sales or providing exemplary customer service. I’m highly focused and goal oriented type of person, works hard to ensure that i provide exemplary

service to my clients and superiors

I am a full-time freelancer and can work Australian, UK or U.S. business hour.