Alicia Fernandez

I want to obtain a position where I can effectively utilize my expertise in customers service and telemarketing, enables me to use my skills and make a positive contribution.

I have 10 years of experience in Customer Service and Sales, assisting U.S. and Australian customers. I was trained at a large Call Center in the Philippines.

Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. Throughout the years of my experience I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness. I am always willing to learn and flexible, be it into sales or providing exemplary customer service. I’m highly focused and goal oriented type of person, works hard to ensure that i provide exemplary

service to my clients and superiors

I am a full-time freelancer and can work Australian, UK or U.S. business hour.

Tools Handled

• Microsoft Dynamics
• Zoho CRM
• Dropbox
• MS Word
• MS Excel
• Data entry
• Chat Support
• Order Fulfillment
• Google Sheets
• Ring central
• Adobe PhotoShop
• Infusion
• Mojo
• Call app
• Thunderbird
• Graphical IO
• REI blackbook
• Allie Express
• Ship Station

Other Fields of Expertise:

• Outbound Telemarketing
• Inbound customer service support
• Medical Health insurance Benefits and claims representative/support
• Email customer support
• Team management