Aline Matos

I'm a detail-oriented, qualified, and patient customer service professional with three years of experience helping consumers better understand products and services. I'm also passionate about listening and understanding, which enables me to intervene, communicate, and provide comprehensive and practical support. I'm a bilingual, hardworking professional, ready to contribute to your company's success.

I have experience with technical support and international support, excellent communicational skills, and the ability to solve problems and issues using a systematic approach. I'm proficient in English and a Brazilian Portuguese native speaker.

I've recently started a degree in Data Science, have basic knowledge of HTML, CSS and I'm currently studying Python. I graduated in English Language and Literature in 2016.

As a customer support specialist, I helped identify customers' issues with cable TV services, while investigating causes and initiating resolutions. I assisted 60-70 customers per day and provided quality assistance through phone calls (call center), emails, and internet chats. I also maintained accurate and current customer account data with digital information updates.