ALKAID B. ALLEJOS
85 G De Jesus Street Bagong Barrio Caloocan City
Mobile No: -
Email Address:-
_________________________________
PERSONAL INFORMATION:
Date of Birth
Civil Status
:
:
December 12, 1988
Single
CAREER OBJECTIVE:
Seeking for a challenging responsible growth oriented position where my qualification
and experiences can be effectively utilized and share for the benefit and advancement of
the company.
EDUCATIONAL ATTAINMENT:
COLLEGE-
OUR LADY OF FATIMA UNIVERSITY
Bachelor of Science in Nursing
Valenzuela City, Metro Manila, Philippines
JOB EXPERIENCES:
Configuration Analyst at SiteMinder
SiteMinder Philippines Office
June 19, 2017- Present
Responsible for configuring hotels and property account for their channel.
Setting up GDS account for hotels and property to be visible in any GDS platform.
Client Advisor/Customer Service Executive
Barclays Bank Corporate Banking (Intelenet Global Philippines)
Sep 2016 to June 2017
Job Description:
First contact on their daily corporate banking.
Assisting on their daily payments via corporate online banking.
Troubleshoot if they experience any error on their online banking, activating their
corporate smart card to access their corporate account online.
Answers all queries regarding payments, type of payments and charges.
Relaying information and any concern to their relationship manager if necessary.
Problem solving if they have any complaints about their corporate account online
banking.
Guest Services Executive
Arabian Courtyard Hotel and Spa (Dubai, United Arab Emirates)
April 2013 to March 2016
Job Description:
Responsible for providing a warm welcome and fond farewell.
Cashiering for billing related for guests and all outlets in the hotel and also functions
monitor the balancing of the day audits from cashiers.
Assisting guest on their all inquiries regarding reservations, tour package and other
Itineraries, complaints and problem.
Escorting the guest to their room if concierge is not available and
Answering to all guest queries, handling complaints and taking corrective measures.
Preparing and handling the key to the guest.
Effective communication with other departments regarding guest requirements.
Working closely with Front Office Assistant manager and head of department to ensure
Accurate re-certification of team members and making various assessments for all the
team on a quarterly basis, this is in addition to covering up all the front desk tasks and
daily assessments perfectly.
Monitor and update room availability, rates and all activities related to Front office duties.
Customer Service Contact Center
Travelocity (WNS Philippines)
May 2009 to May 2012
Job Description:
Responsible for providing exceptional customer service throughout the call until the end.
Responsible for answering all inquiries of the customer regarding on their travel plans
and giving correct information.
Ensuring that all passengers have the proper documentation before they travel and
providing all the necessary requirements before they board this includes check in
baggage allowance, carry-on baggage allowance, and prohibited items inside the aircraft
and visas requirement if needed.
First mode of contact for any flight changes voluntary or involuntary changes.
Responsible for re-accommodation for the passengers that were affected of involuntary
schedule changes caused by natural calamities or any misconnecting flight and delayed
flights.
Handling seat assignment, answers all inquiries about flight schedule and for any
schedule changes.
Issuance of new purchased ticket, cancellations, re-issuance of ticket from airline credit.
Dealing with complaints or problems.
SUMMARY OF QUALIFICATIONS:
Equip with knowledge, skills, and attitude and performs functions according to
professional standards and able to analyze problems and come up with effective
solutions.
Excellent organizational and time management skills; able to think “out of box”.
Able to thrive in high-pressure situations, with exceptional focus and follow-through
abilities, ability to prioritize and reprioritize activities and follow tasks through to
completion.
With high tolerance for stress, pleasant disposition and excellent judgment and critical
thinking skills and problem solving.
Friendly, outgoing, charismatic, easily adapt to new environment and changing
workloads.
Accepts responsibility and accountability for own decisions and actions.
Establishes good interpersonal relationship with colleagues and other member of the
institution.
Ability to liaise well with others and delegate task as well as work with my own initiative.
I hereby attest that the above data are true and correct.
ALKAID B. ALLEJOS
