Allan Roldan

Analytical Technical Support professional with over 14 years of experience in customer service, specializing in Service Desk/Technical support activities and Application Support. Demonstrated success in fast-paced, high-volume, 24x7 technical call centers. Proven ability to rapidly diagnose, troubleshoot, and resolve client issues, with a strong track record of providing effective Tier 1 to 3 support to end users. Highly organized and dedicated, with a positive attitude and the ability to prioritize effectively and handle multiple assignments under high pressure within tight deadlines. Extensive hands-on experience in promptly responding, tracking, and following up on the telephone, email, chat, and end-user ticket requests for support. Known for excellent attendance and dependability.