Almira Comia

CAREER HISTORY CUSTOMER SERVICE ASSISTANT WAFI Property May 2015 to February 2016 Degree: BS Education Nationality: Filipino Years of Experience: 8+ - TEACHER Department of Education -Namuco, Rosario, Batangas ness to join a motivating team. CUSTOMER SERVICE REPRESENTATIVE Teletech Customer Care Inc. Telstra Prepaid Activation Account • • • • • • • Customer service oriented (An Australian telephone company) providing excellent customer service for an Australian based company obtaining client information by answering the calls; interviewing; verifying determining eligibility by comparing client information to requirements informing client by explaining procedures; providing information answering customer queries and resolving issues and complains maintaining and improving quality results by adhering to standards • proficient in Microsoft word, CUSTOMER SERVICE REPRESENTATIVE powerpoint, excel, publisher, outlook and POS system • proficient in Adobe Indesign for publication and newsletter layouting • accurate note taking • excellent phone handling skills • ability to carry out • booking flights via phone for a leading American airline • handling customer calls regarding flight reservations, inquiries, concerns • • ability to multitask Advanced Contact Solutions U.S. Airways rebooking flights for missed, delayed or cancel flights • giving the best option for passengers • assisting the customers in locating lost baggage • warm transferring misrouted calls ACADEMIC QUALIFICATIONS Tertiary PERSONAL INFORMATION Lipa City Public College DATE OF BIRTH: June 21, 1986 PLACE OF BIRTH: MAJOR IN ENGLISH Secondary Padre Vicente Garcia Memorial Academy CIVIL STATUS: CITIZENSHIP: Rosario Adventist Elementary School HEIGHT: 5’2” TRAININGS ATTENDED CAMPUS JOURNALISM SCHOOL PAPER EDITING AND LAYOUTING Levels: National, Regional, Division, School COMPETENCIES SOFT SKILLS TRAINING FOR CALL CENTER AGENT March 2007 October 2008 Builds rapport by taking a real interest Build customer’s trust by CURRICULUM SEMINARS Presents a good image of company to the customers ACHIEVEMENTS WINNING LAYOUT ARTIST OF SCHOOL PUBLICATION effectively with their concerns Division Schools Press Conference January 2009—January 2015 towards customers COACH OF NATIONAL QUALIFIER JOURNALISTS February 2010 Prioritizes time and attention integrity February 2007 Applicant