Aloha Cabriga

ALOHA CABRIGA BRGY SOUTH PALALE TAYABAS, QUEZON-- PROFILE Driven VA who always believe that best businesses always start as a passion project. I'm a detail-oriented professional with years of experience in Telecommunication and BPO industry; skilled in Data and Reports Analysis, Operations Support, and Client Management. EDUCATION DE LA SALLE UNIVERSITY - DASMARINASJune 2006 – May 2010 Bachelor of Science in Computer Science LUIS PALAD NATIONAL HIGH SCHOOL June 2002 – June 2006 Secondary Education PROFESSIONAL EXPERIENCE cartology | data specialist| may 2020 – may 2021 Responsibilities: - Know how to access required reports, such as Business Reports, Search Terms Reports, Payment Reports, etc. - Keep track of Amazon reports in required company documentation as well as on company's drive for each client. - Provide reporting to both clients and to people within organization and help to create new formats for reporting, based on requests from the Cartology management team - Create Amazon listing's based on client's requirements and manage current promotions as well as the sales results immanitas entertainment | project management | september 2018 – december 2020 Responsibilities: Handles various virtual assistant tasks like email management, data entry, research and client prospecting Coordinate with clients worldwide in sending and uploading mobile and PC games that needs to be uploaded in partner’s game site Test pc games occasionally and report the result to the specific team to fix the errors accenture | measurement reports ANALYST| NOVEMBER 2015 – july 2018 7F ROBINSONS cYBERGATE 2, PIONEER ST., MANDALUYONG CITY Responsibilities: Perform data extraction and analysis to produce quantitative reports on ad-hoc, daily, weekly and monthly basis Consolidate the trends and drivers that positively/negatively affect the operations team and provide in-depth data analysis to diagnose problems and suggest opportunities for improvement Work closely with various business users and stakeholders to understand their needs and make recommendations in relation to SLA, KPIs and TAT results in accordance with contractual agreements Coordinate with offshore and onshore clients to build a strong relationship and support each business reporting requirements if needed Smart communications inc. | operations support officer | september 2011 – february- ayala ave., makati city Responsibilities: Create and execute SQL scripts as defined on the requestor’s demand thru UNICARD (Smart Money database) Processed regular and adhoc (one-time request) data extraction from different databases of UNICARD. Facilitate back-up and restoration maintenance of Smart Money’s Event Transaction table. Review and analyze the top requests and complaints of Smart Money card subscribers. Sitel philippines corp. | technical support representative | OCTOBER 2010 – may 2011 ortigas center, PASIG CITY Responsibilities: Handles Toshiba account that provides over the phone support while educating the client by offering basic troubleshooting steps related to hardware and software issues. AREAS OF EXPERTISE Good Communication Skills Requirements Gathering and Analysis Client / Stakeholder Management Proficient in MS Office Application Amazon Listing Project Management Data Entry and Analysis General Virtual Assistance Task Solid understanding of Scrum Methodology