Alondra Mateo

ALONDRA MATEO GENERAL VIRTUAL ASSISTANT ABOUT ME I am a fairly new freelancer with a dedication to providing 100% client satisfaction to my future clients. I have learned skills to become a Virtual Assistant through continuous self-learning. I can provide admin tasks, data entry, communication skills, basic accounting skills, etc. EXPERIENCE 07/2019 - 08/2020 Teleperformance - Philippines Customer Service Representative Teleperformance Philippines (TP) is an offshore business process outsourcing and contact center company in the Philippines. Respond to customer inquiries with speed and accuracy. Acknowledging and resolving customer complaints. Maintaining a positive, empathetic, and professional attitude toward customers at all times. 10/2020 - 06/2021 24-7 Intouch - Philippines Customer Service Representative 24-7 Intouch is a global customer care and technology company, providing value-driven solutions for over 20 years. Identifies, investigates and resolves users’ problems with their phones. Fields support calls, chat, and email communication from users with inquiries regarding their phone issues. Guide customers through troubleshooting steps. EDUCATIONAL ATTAINMENT / CERTIFICATE University of Makati -) Makati City, Philippines | K-12 Graduate Humanities and Social Sciences ProVA (09/2022) Online Bookkeeping Course QUICKBOOKS ONLINE Intuit (09/2022) Certified ProAdvisor QUICKBOOKS ONLINE SKILLS Communication Teamwork Problem-solving Time management Critical thinking 55 WPM with 99% accuracy Customer Care Decision-making Organizational Stress management TOOLS | WEBSITES MS Office Google Suite Canva Grammarly Copy.ai Slack Outlook QuickBooks Online Asana Trello Discord Skype Zoom Otter.ai Descript Social Media Platforms CONTACT Location: Taguig, Metro Manila, Philippines Email Address:-Phone Number: - LinkedIn: https://www.linkedin.com/in/alondra-mateo-1aa909246/ Whatsapp: - Telegram: @AlonB1121 Skype: live:.cid.de62652c9dec97cb TYPING TEST RESULT INTERNET SPEED TEST DEVICE SPECIFICATION