Alvic April Valencia

ALVIC APRIL VALENCIA- PROFESSIONAL SKILLS Customer Service Associate Communication skills PROFILE Extremely motivated to constantly develop my skills and grow professionally. I am confident in my ability to come up with interesting ideas for unforgettable experience PERSONAL SKILLS Creative spirit Reliable and professional Organized Time management Team player Fast learner Motivated CONTACT --skype :- REFERENCES JANICE CERDENA Starbucks Philippines - Store Manager JOHN PABLO PAET Hinduja Global Solutions Cigna - Team Leader EXPERIENCE BARISTA Starbucks PHilippines| April 2018 - August 2018 Maintained professional towards customers and to give them unforgettable service to make the store be their second home CUSTOMER SERVICE ASSOCIATE Genpact | August 2018 - december 2016 Hindija Global Solutions - September 2018 - December 2019 Handled calls and giving customers happy and satisfied service. under Genpact I handled financial account under Citi Sears under Hinduja Global Solutions, I was one of the pioneer batch for their Healthcare account which is under Cigna Healthspring. I was one of the top performers and was promoted to outbound team and after several months, was also promoted to the pioneer account also which is Cigna Medicare - Pharmacy which I handled calls for both members and Doctors. EDUCATION BACHELOR OF SCIENCE, MAJOR IN TOURISM MANAGEMENT San Sebastian College Recoletos -Manila 2011 - 2015 AWARDS CEAL AWARDEE - TOP AGENTS December 2018 March 2019 April 2019