Alvin John D. Saballa

 ALVIN JOHN DIOSO SABALLA OBJECTIVES To use all my knowledge and effort, and provide excellent and world class service for the success of the company. To achieve my short-term, mid-term and long-term goals in life. EXPERIENCES ■ October 2011 – August 2017 Skyarrow Tech, Inc. Makati City Fraud Team Lead - Monitor incoming registrations and transactions - Report suspicious patterns (Chargeback Risk, Fraud Rings) - Use available tools (iOvation, CallValidate, World Check, Worldpay) to investigate suspicious transactions and make informed decisions and recommendation - Analyze players' cycle from registration to withdrawal - Investigate, analyze and resolve disputed transactions - Verify legitimacy of submitted KYC documents for customer due diligence and profiling - Monitor incoming disputes and create representments for RFI/CB - Monitor team performance and schedule coaching if needed ■ March 2011 – May 2011 Telus International Philippines Pasig City Zynga Account Customer Interaction Associate ■ July 2008 – January 2011 Island Logic, Inc. Makati City Corporate Security Specialist (Fraud Analyst for Online Transactions) ■ Mar 2007 – Apr 2008 Xreign Technologies, Inc. Makati City Chat Support Specialist / Virtual Accounts Specialist / Corporate Security Specialist ■ Aug 2006 – Oct 2006 Etelecare Global Solutions Makati City Technical Support Representative ■ Mar 2006 – May 2006 Prudentialife Plans Inc Makati City Telemarketer ■ Sept 2001 – Feb 2002 Human* Mandaluyong City Sales Crew ■ Mar 1999 – May 1999 Cocolife Makati City OJT / Technical Support TRAININGS ATTENDED ■ June 14, 2017 Lean Yellow Belt Six Sigma Certification Whitehall Consulting Makati City ■ December 6-7, 2016 People Handling Skills Guthrie-Jensen Consultants Makati City ■ July 27-29, 2017 Basic Occupational Safety & Health (DOLE requirement) Tamkene Phils., Inc. Makati City EDUCATION College- Don Bosco Technical College Mandaluyong City Bachelor of Science in Computer Engineering. Secondary- Colegio de San Juan de Letran Intramuros, Manila Primary- Paco Catholic School Paco, Manila PERSONAL Birth date: July 8, 1978 Birth place: Manila Height: 5’7” Weight: 160 Lbs. Religion: Catholic Civil Status: Single ORGANIZATIONS ■ - Sangguniang Kabataan Councilor ■ 1997-Present Singles for Christ – Pandacan Chapter Member CHARACTER REFERENCES Available upon request.