Alvin Manzano

Alvin A. Manzano Mobile No.: - Email Address:- Professional Summary: Working in the Information Technology industry for more than 5 years focused on extending capabilities and working on ground breaking, innovative service opportunities for end-to-end optimization of enterprise infrastructure solutions, with particular focus and depth in virtualization/cloud converged infrastructure and data center optimization assessment, and implementation. Driven by passion to provide the best customer service experience to improve information infrastructure resource and security management and continues to innovate to enable both people and organizations. Takes pride in learning, as believes that it is the key to evolution and innovation to improve lives. PROFESSIONAL EXPERIENCE: Trend Micro Inc. June 2013 – Present Senior Cloud Operations Engineer, Data Center Services (Oct 2015 - Present)          Troubleshoot server problems dealing with performance, system hardware problems, network problems and application issues escalated by 24/7 team. Work under the direction of the Technical Manager and solution architects to help with implementation of technical designs and systems delivery. Make recommendations on performance, reliability, security and scalability by improving internal processes and making recommendations on new hardware, and software Work with the Technical Manager and Operations Supervisors to generate reports and show the capabilities and capacities of managed systems. Train Level 1 Engineers Work to maintain a 99.9 uptime on all managed servers at optimal performance using internal / external diagnostic monitoring tools Independent problem solver and capable of working on their own with little supervision Works with Operations Supervisor and Shared Services team to develop policy and procedures Work on special projects assigned by the Technical Manager and Project Manager. L1 Service Operations Engineer, Datacenter Services (June 2013 – 2015)   Act as single point of contact to provide professional Cloud datacenter operations support for the backend infrastructure of Trend Micro's cloud security business; support will be primarily provided via phone and email Perform incident/alert troubleshooting, problem analysis, and provide high quality solutions to technical issues and service request; with adherence to standard operating procedures (SOP), as well as injecting own methodologies in resolving incidents         Become part of the 24x7 DCS Cloud Service Operations Center (COC) service desk team, reporting on a particular shift Help to ensure that the 24x7 DCS Cloud Service Operations team is able to manage and consistently achieve the Service Level Objective (SLO) targets of DCS Operations via effective and efficient service monitoring and incident handling Regularly follow through on open/pending issues with the escalation contacts; whether to technical contacts e.g. senior engineering (network/DB/storage admins), application developers, solutions architects, technical project managers; or business contacts e.g. project managers, product managers, and technical marketing teams Escalate unresolved, complex technical issues with the relevant troubleshooting results to DCS COC senior engineering teams, in a timely fashion Analyze, validate, and filter alerts from monitoring systems and convert them to trouble tickets or service requests as necessary Participate on service/server deployment activities as part of a technical project delivery Participates in the areas of server migrations and consolidations, Windows Active Directory and Linux IPA services management, server security and patch management, anti virus &application deployment Conduct training to co-Engineers as appropriate Bitstop Network Services Inc. Technical Support Engineer (June2011 – June 2013)  Investigates hardware problems and performs minor system hardware and communication connection repairs  Performs basic diagnostic testing, installs, assembles and configures computers, monitors network infrastructure and peripherals such as printers, scanners and related hardware Supported 24/7 operations of the corporate LAN server environment consisting of Windows/Unix servers in a multi domain environment. Managed corporate websites hosted on IIS servers. Responsibilities included regular maintenance, security patch update and troubleshooting. Maintained weekly backups of servers using Diskshadow and Acronis clone disk image software. Administered network monitoring and management systems, which include Orion Solarwinds, server and disk usage; MRTG to collect bandwidth utilization statistics. Managing Streaming Server local and international audio and video streaming. Troubleshoots problems with computer systems, including troubleshooting hardware and software, email, network and peripherals equipment problems Provides full support and troubleshooting for desktops and laptops        TRAININGS       Red Hat Certified System Administrator(RHCSA) Red Hat Certified Engineer (RHCE) AWS Technical Essentials VMware Certified Professional (VCP6-DCV) VMware Technical Troubleshooting CISCO BOOTCAMP TRAINING (for CCNA) CERFICATIONS   Red Hat Certified System Administrator (RHCSA) VMware Certified Professional(VCA6-DCV) PROFESSION/DEGREE EARNED     Bachelor of Science in Electronics Engineering, (Saint Louis University 2001 – 2006) Bachelor of Science in Nursing (University of Pangasinan-) Licensed Electronics Engineer with Registration No.:- under Professional Regulations Commission, Republic of the Philippines. (April 12, 2007) Registered Nurse with Registration No.:- under Professional Regulations Commission, Republic of the Philippines. (August 2009) CHARACTER REFERENCE: (Available upon request)