Alvin Muchui
-❖- ❖ Nairobi
www.linkedin.com/in/alvin-muchui/
PROFESSIONAL SUMMARY
An aspiring individual with experience in providing high quality customer service. Looking for a challenging
position where I can use skills to achieve set goals. Organized and dependable candidate successful at managing
multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
SKILLS
Email Management : G-mail, Outlook
Project Management : Salesforce, Slack
Call Handling : Ring Central, Amazon Connect, Google Voice, Crazy Call
Communication : Email handling, Google calendar, outbound and inbound calling
WORK EXPERIENCE
Invisible Technologies- Uphealth
January 2023 – August 2023
INBOUND CUSTOMER CARE SPECIALIST
Los Angeles
I answered both audio and video calls placed by health workers and ensured that I connected them to the
right language interpreters.
With an average customer success rate of 98.9%, I ensured that all calls were handled professionally and
without any complaints
I documented everything as required by management while still on call making use of my 60WPM typing
skill that I have acquired from more than 2 years' experience in customer care.
Invisible Technologies- Walmart Data Enrichment
August 2022 – December 2022
DATA ENRICHMENT-short Project
New York
Helped Walmart to ensure the products posted in their websites adhered
to the Walmart Style Guide Format.
Ensured that Products on Walmart's website adhered to provided guidelines by reformatting certain aspects
like product titles on Google Sheets.
Applied my knowledge on Google sheets to record, manipulate and generate data that was of use to
Walmart.
Sourced information from other sites like Amazon to help generate data that would be of use in the
enrichment process
Invisible Technology- Airspace
June 2021 – December 2021
VIRTUAL ASSISTANT/CUSTOMER CARE SPECIALIST
California
Worked with US based airlines (Delta, Southwest, United Airlines, American Airlines) to ship medical cargo.
Coordinated with my team to ensure that cargo was delivered in time.
Communicated with clients to ensure that there was complete transparency in the shipping of their Cargo
Invisible Technologies- BigRentz
August 2022 – December 2022
DATA ENRICHMENT-short Project
NewYork
Collaborated with my team to source Construction and lift equipment for rental.
Determine which equipment best suited my client's needs
Worked directly with customers through email and voice calls to ensure the equipment was on site on time.
Worked with other equipment rental companies to ensure we met our clients' deadlines.
Fitswarm
November 2019 – August 2020
INBOUND CUSTOMER CARE SPECIALIST
Los Angeles
Handled day-to-day running of Fitswarm websites, ensuring high levels of Productivity and progression.
Worked on ensuring proper functionality and performance of the website features and bug detection and
reporting.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to
support teamwork.
Proved successful working within tight deadlines and a fast-paced atmosphere
EDUCATION
Kenyatta University
Bachelor of Arts: Commerce
August 2022
Kenya
CERTIFICATIONS
Digital Customer Service
Generation Kenya
Foundations: Data, Data, Everywhere
Google
Ask Questions to Make Data-Driven Decisions
Google
February 2022
January 2023
June 2023
