Alvin S. Natividad

ALVIN NATIVIDAD- - linkedin.com/in/alvin-natividad- Summary Virtual assistant with two years of experience who is extremely organized and meticulous and who supports managers, executives, and other professionals with their administrative and operational needs. ability to properly manage calendars, email accounts, and other internet services while yet being very effective. Experience Administrative Assistant Speak Sense Mar 2022 - Present (1 year) ● Assist clients with scheduling, customer service, and problem resolution ● Create and manage client databases and contact lists ● Maintain client records using cloud-based software ● Respond to customer inquiries and manage customer complaints ● Update website content and social media posts ● Generate reports on customer satisfaction and engagement Email Management RightSellersNow Jan 2022 - Feb 2022 (2 months) ● Composed and responded to customer emails in a polite and timely manner, ensuring customer satisfaction. ● Managed and organized multiple inboxes of incoming and outgoing emails. ● Utilized customer service software to track customer queries and record customer interactions. ● Monitored email accounts for spam and reply to customer inquiries. ● Developed procedures for responding to customer inquiries and stayed up-to-date on changes in policies. ● Utilized customer support software to track customer inquiries and maintain customer satisfaction. Store Manager LiteTravel Jan 2020 - Feb 2020 (2 months) ● Proficient in website platform management, developing online marketing plans, and optimizing online user experience. ● Established expertise in creating product catalogs, setting up payment systems, and managing inventory. ● Accomplished in building relationships with vendors, managing customer service teams, and executing promotional campaigns. ALVIN NATIVIDAD - page 1 ● Excellent analytical, problem-solving, and communication skills; able to multi-task and prioritize tasks in a fast-paced environment. Education Western Mindanao State University Bachelor of Science, Elementary Education; Social Studies Licenses & Certifications Teacher - Philippine Professional Regulation Commission Issued Dec 2020 - Expires Nov- Skills customer relations • customer satisfaction • customer service • customer support • data analysis • database administration • email • microsoft office • policy analysis • problem solving Honors & Awards Team Leader Award 2019 - Transcom Sep 2019 I was fortunate to be selected for Transcom Philippines' Team Leader Award 2019. This year's Transcom Customer Experience Summit was held in Zagreb, the capital of Croatia. We were only 11 team leaders from different nations across the globe. ALVIN NATIVIDAD - page 2