Alwen Julius Castro

Alwen Julius C. Castro 1957-A Singson Compound Guadalupe, Cebu City Philippines 6000 Telephone No.: - Mobile No.: - Email Address:-SUMMARY OF QUALIFICATIONS:  2 Years and 6 months Team Lead for Oracle Micros Technical support and Remote Programming services  5 Year’s experience with Dell Technical Support for inbound and outbound support.  Ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results.  Skilled in installing, repairing and troubleshooting computer hardware and peripherals  Skilled in installing and configuration on WinXP, Vista  Skilled in ISP, LAN and WAN configuration and Troubleshooting  DELL CERTIFIED SYSTEM EXPERT .(DCSE)  Committed to learn and relate technical concepts promptly.  Analytical and problem solving skills. PROFESSIONAL EXPERIENCE: August 2014 - up to March 2017 eBusiness BPO, Inc. / Azpired Inc  Inbound & outbound level 2 Team Lead Oracle Micros POS and Remote Programming services February 2007 - January2013 Technical Support Professional, Etelecare Global Solutions Inc.  Innovative and hard work, treating your customers like they were your only customer.  Do something for them they wouldn’t expect.  Making full use of available resources to provide issue resolution. EDUCATION: General Business Management 4th yr Cebu Institute of Technology June 2002 – March 2004 N. Bacalso Cebu City, Philippines Computer Engineering University of San Jose Recoletos June 1997 – March 2002 Magallanes st., Cebu City, Philippines