Alyanna Marie Estrella

Estrella, Alyanna Marie L. Estrella Compound, Bogac District, Mangagoy, Bislig City Cellular Number: - E-mail Address:- Work Background:      Date:November 2018 – May 2020 Company Name:Teletech Phils. Company Address:Novaliches, Quezon City Position:Specialist, Global Workforce Management Duties and Responsibilities: Flags and monitor real time status of agents Approves real time request if allowed Manages real time productivity of agents Date:October 2019 – February 2020 Company Name:41 Market Research Company Address:Dubai Position:Cold Caller (Part Time) Duties and Responsibilities: Calls Medical Specialists to obtain email address for a survey Date:                           June 2016 – November 2018 Company Name:         Teletech Phils. Company Address:     Novaliches, Quezon City Position:                      Customer Sales/Service Representative (Spark) Duties and Responsibilities: Provides billing information to customers. Offers and sells Mobile phone plans and Broadband Informs any inquiry about their bill and any other concerns regarding their Services Offers promotions that would help retain the customer Date:                           January 2015 – April 2015 Company Name:         AFNI Phils. Company Address: Commonwealth, Quezon City Position:                      Customer Service Representative (SPRINT) Duties and Responsibilities: Provides Billing information to customers. Accepts and processes payment. Informs any inquiry about their bill and any other concern regarding their payment.   Date:August 2014 – December 2014 Company Name:         Convergys Company Address:Cyperpod 3, Corner Edsa, Quezon City                                    Position:                      Floor Assistant III (MOD) Duties and Responsibilities: Plots Agents Schedules including but not limited to: Vacation Leaves, Breaks and Lunches, Trainings, etc., with the use of NICE IEX (Totalview Webstation) Monitors schedule adherence and Agent Activities through the use of IEX, CMS and Avaya Monitor Main Point of Australian Transactions Date:June 2011 – August 2014 Company Name:Convergys Company Address:UP Ayala Land Technohub Quezon City Position:Senior Customer Service Representative Duties and Responsibilities: Investigates business information and generates their data information for US Registered Business Identifies any fraudulent business before creating any business information reports Original Report Analyst   Training:                     Dun and Bradstreet MOD Internship Awards and Recognitions: Top Agent for 2nd and 3rd Quarter for 2012 Top Agent for 1st, 2nd and 3rd Quarter for 2013 Top Agent for 1st Quarter of 2014 Date: February 2011 – May 2011 Company Name: Apac Customer Services Company Address: Cubao, Quezon City Position: Customer Service Representative (MEDCO) Duties and Responsibilities: Provides customer service to customers with regards to their medication inquires and orders.     Educational Attainment: 4th year Undergraduate Bachelor of Science in Nursing Our Lady of Fatima University Lagro, Quezon City 2007- February 2011   Personal Information: Height: 5’4” Weight: 50 Kgs Birthday: September 8, 1990 Religion: Roman Catholic Status: Married Language Proficiency: Filipino and English   Character Reference: Myleen Mendoza Customer Service Representative, Teletech - April Rose Casi Customer Service Representative, AFNI - Miguel Florence Estrella Customer Service Representative, Teletech -