Amandeep Kaur
India--
Skills
Software Testing
HTML
CSS
JavaScript
Data Entry
Translation- Hindi, English, Punjabi, Telugu, Gujarati and Marathi
Transcription- Hindi, English, Punjabi, Telugu, Gujarati and Marathi
People Management
MS Office
Attention to detail
Knowledge of computer software, such as Excel
Strong written and verbal communication skills
Fast typing
Accurate data entry
Ability to work independently
Editing skills
Discretion with confidential data
Experience with data management systems
Customer service experience
Self-directed
2
Experience
05/2013 – 12/2019
Operations Mgr – IDBI Bank Ltd , Surat
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Developed and maintained working relationships with internal clients
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Developed and implemented new processes and procedures to improve operating
efficiency, timeliness and workflow coordination
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Worked with existing supervisors and key team members focusing on the departments
succession planning and cross-training endeavors
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Ensured proper coverage for workforce management hotline during business hours
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Extensive knowledge of banking products and services
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Participated in overall operational management, planning, systems and controls. Interacted
with senior management on new projects that would enhance the bank’s customer service
capabilities by sticking to budget
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Performed other duties as assigned
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Provided input of ideas for continual process improvements as well as implementation of
new processes
11/2010 – 02/2012
Software QA – Infosys Technologies Ltd. , Hyderabad
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Analyzed test results with objective to deliver highest quality software
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Assisted product teams to identify test automation gaps, and developed solutions to
address them
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Built manual and automated regression test scripts
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Developed and executed software test plans
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Troubleshooting and isolating issues, finding defects and working with developers to
resolve them
01/2010 – 10/2010
Customer Service Executive – IBM Daksh , Chandigarh
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Acted as a point of resolution for customers who had complaints
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Addressed root causes and seek continuous improvements – constantly looked for ways to
improve work processes
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Carried out ad-hoc tasks assigned by Team Leader / Manager
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Followed correct escalation procedures to Line Management and/or Customer Relations
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Obtained and evaluated all relevant information to handle inquiries and complaints
3
Education
2006 – 2009
GCG-11, Chandigarh – Bachelor of Science
