Amarachi Ikpeoha

Who am i?

I am a Customer service professional with a demonstrated commitment to providing incredible service for the past 5 years . And this is how I can help you.

Interacting with customers everyday via phone or ticketing system. 

 Timely escalations and resolution of complaints to transfer partner's regarding pending and 

failed transfers.

 Assist customers on their on-boarding process.

Responsible for quick, fast and efficient customer support on various channels

  Daily reconciliation of the company's accounting ledgers to agree with the transfer partner's ledger 

 Maintaining a comprehensive record of all approved and processed payment.

 Handling bulk mailings to customers using mail chimp.

    Ability to use Freshdesk and Zendesk as a CRM tool 

Ability to use use slack and confluence.

Ability to use Jira to assign and track issues

  Prepare weekly report to keep track of the team’s efficiency. 

 Assisting customers ID verification process.

Keeping record of customer’s interaction and transactions.