Amena Parveen

Ameena Parveen Aijaz Residency, 2nd floor, Hyderabad, India, 500002 Phone :- Email :- As a part of the consultation program for Google, I have hands-on digital marketing experience in identifying problem areas of operations and issues regularly brought up by calling clients. My Job role is to provide structured and timely actionable feedback to the rep and/or management to improve individual & team performance to assist in the creation of performance improvement goals and the development of training programs.Determine the readiness of new hires post-training.Excellent problem-solving skills by providing quick resolution based on acceptable policies and procedures. I am looking for an organization to effectively utilize my transferable skills and grow alongside the organization. Pod Specialist, Regalix India Pvt. Ltd. | Hyderabad July 2023 - Current ● ● ● ● ● ● ● Drive individual targets from the assigned book. Help BQs and Newbies to ramp and reduce the learning curve. Helping with hands-on training for specific products. Driving overall POD performance Explain complex topics in a variety of ways to successfully impart knowledge to a variety of audiences. Adapt and communicate information to a wide range of audiences and in a variety of situations. Excellent presentation, interpersonal, communication, problem solving, analytical and organizational skills to manage multiple complex tasks, issues and deadlines. Quality Specialist, Regalix India Pvt. Ltd. | Hyderabad October 2021 - June 2023 ● ● ● ● Audit Calls (Live, Recorded and & Remote) and score them on a defined audit form. Document the Calls Audited in a defined audit form. Completing the Call Audit Targets within timelines. Provide Structured and timely feedback/recommendations; actionable feedback (Verbal/or Written) to the rep and/or management to improve individual and team performance ● ● Provide timely feedback to assist in the creation of performance improvement goals and the development of training programs. Determine the readiness of new hires post-training. Pod Specialist, Regalix India Pvt. Ltd. | Hyderabad April 2019 - September 2021 ● ● ● ● ● ● ● Drive individual targets from the assigned book. Help BQs and Newbies to ramp and reduce the learning curve. Helping with hands-on training for specific products. Driving overall POD performance Explain complex topics in a variety of ways to successfully impart knowledge to a variety of audiences. Adapt and communicate information to a wide range of audiences and in a variety of situations. Excellent presentation, interpersonal, communication, problem solving, analytical and organizational skills to manage multiple complex tasks, issues and deadlines. Senior Consultant, Regalix India Pvt. Ltd. | Hyderabad February 2019 - March 2021 ● ● ● ● ● ● ● ● Handling B2B customers offshore Optimizing customers' Google Ads account to drive performance with lesser cost. Exceptional knowledge of Advertising. Ability to have remarkable coordination between various teams and deliver excellent results. Proficient in creating Google Ad Campaigns with marketing techniques. Excellent team player with problem-solving skills. Ability to identify problems and resolve them. Collaborating with team leaders and colleagues in day to day meetings and deciding on overall improvement plans. Analyst Helpdesk, C3i Support Services Pvt Ltd. | Hyderabad April 2019 - September 2021 ● Technical Support associate Supporting US and UK Clients. ● Supporting issues related to Windows 10. ● Pilot batch helping the customers upgrade to windows 10 ● Supporting customers on Call, Chat and via email. ● Maintain a high level of quality work with compliance in mind. ● Ensuring teams' SLA and other metrics are followed. ● Flair to assess business problems and recommend appropriate solutions. Associate Technical Support, Tech Mahindra | Hyderabad December 2016 - July 2017 ● Commended for quickly resolving complex issues including ● ● ● ● network slowdowns, connectivity problems. Ability to work independently, prioritize, and meet deadlines. Arranging engineer’s appointments for repair, installation of telephone, sockets, broadband and TV Interacting with various resolvers Groups/Department to meet service level agreements (SLA) Troubleshooting client’s Query and issues relating to Verizon Internet. Seventh Day Adventist High School, Hyderabad Certificate of Higher Education | Commercial Studies St. Mary’s Junior College, Hyderabad Board of Secondary Education | Commerce, Economics, Civics Linkedin ● ● ● ● ● ● ● ● ● ● Exceptional Communication Skills Market Research Expertise Adaptable to New Changes Google Workspace Search Engine Optimization Leadership Quality Employee Training Quality Assurance Growth Strategies Search Engine Marketing ● ● Google Ads Certified Fundamentals of Digital Marketing Certified ● ● ● English Hindi Urdu I hereby declare that the above particulars are true to the best of knowledge and belief (Ameena Parveen)