Amor Fernandez

Maria Amor A. Fernandez Blk 2, Lot 8 San Jose Village, Banilad Dumaguete City 6200 Email: -Telephone: - Mobile: - Objective To be able to share my knowledge and expertise in whatever position that suits my qualification and to make significant contributions in achieving the company’s goals. Work Experiences Position: Virtual Assistant ( home-based) Company: Amazon Store Duration:August 2017 – present Description:- Process orders and refunds -Maintains store ratings (good customer statisfaction) -Order tracking and processing Position: Virtual Assistant ( home-based) Company: MRP Australia Duration:July 2017 – December 2017 Description:- Assistant to the Managing Director of the company -Responsible for monthly, quarterly and yearly sales reports -Monitor trip tickets on a daily basis -Create layout of locations for pest services -Create board reports -Research Position: HR Manager (home-based) Company: Outbounders.com Duration:July 2012 – August 2017 Description:- Supervisor for Marketing Campaign - Monitor and Manage website development - Send direct report to CEO for marketing projects - Source job sites and advertise vacancies - Email management - Recruit applicants and work on a given quota - Create HR Processes and Improve company policy and procedure - Ensure that sourcing strategies are working Position:Guest Lecturer (part time) Company:Foundation University, Dumaguete City Duration:June 2012 – June 2013 Description:- Teach Tourism and HRM students Position: Chat – Technical Support Company:Teletech Delivery Center, Dumaguete Duration:May 2007 – September 2011 Description:- Troubleshoots customer concerns about their internet and cable -Address billing inquiries - Customer service issues/inquires Position:Front Office Staff Company:Check Inn Pension, Bacolod & Dumaguete City Duration:November 2006 - May 2007 Description:- Front desk for Bacolod branch -Pioneer Front desk staff for Dumaguete branch Position:QAS/Trainer Company: Spi Tecnologies, Dumaguete City Duration:September 2005 - September 2006 Description:-Train newbies in terms of proof reading -Do quality check on articles before publishing -Supervise new projects launched Educational Background Tertiary: Negros Oriental State University Bachelor of Science in Tourism Management, Batch 2005 Achievements: President for Travel Society, Ms NORSU 2003 Secondary: St. Louis School – Don Bosco Calindagan, Dunaguete City, Batch 2001 Primary: Catherina Cittadini St. Loius School Calindagan, Dumaguete City, Batch 1997 Special Skills Organizing and hosting events and tours Conducting ESL training Knowledge in sourcing, online marketing, and ad posts Computer savvy (MS Office, Photoshop basics, online research, etc) Can manage large number of people Personal Information Age: 33 years old Birth date: 03 July 1984 Birth Place: Camotes Is., Cebu Height: 5 ft. 5 inches Weight:60 kilograms Religion:Roman Catholic Civil Status: Married Languages Spoken : English, Tagalog, Bisaya References Ms. Chloe Franken Manager, StudentsOnly, Phils. Email:-Telephone #: - Ms. Sheila Omaguing Admin Specialist, Teletech Delivery Center Email:-Telephone #: -