Ana Maria Carmela Mendoza Dela Cruz

Ana Maria Carmela Dela Cruz Philippines- A Registered Nurse who was able to work efficiently in a BPO industry as a Data Analyst/Junior Management Analyst which executes administrative, supervisory and management tasks to ensure sound operations. Currently working as an online professional that provides a wide range of administrative services. Education Chinese General Hospital Colleges, Manila Bachelor of Science in Nursing, Graduated April 2007 Employment History Medical-Legal Assistant September 2018-Present, via Upwork Freelancing Platform Provides various services from different clients such as doctors, and attorneys, where I provide medical records review, research, and data entry services. Had experience working with personal injury lawyers by providing records review and summaries, and writing of demand letters. Van Law Firm, Las Vegas, Nevada via Upwork & Hubstaff Freelancing Platform Senior Administrative Assistant, May 2017 – September 2018 Provides real-time online assistance on daily clerical tasks from document filing, drafting and mailing of correspondence, requesting of records and bills from medical providers via fax and email, medical summary, preparing demand packets, and reports. Had handled hiring and training of new VAs.                                                                                                                                                                 Accenture Inc., Quezon City Junior Team Lead, March 2015 – December 2016 Had supervised a team of analysts while performing administrative tasks from inventory monitoring, workload assignment, submission of daily reports, service level metrics monitoring to issues investigation and resolution. Subject Matter Expert, July 2012 – March 2015 Provided assistance to processors in handling complex claims, and to newly trained processors in understanding the claims process, performed research to solve process or knowledge gap, implemented ways to ensure the team meets quality metrics. Claims Processor, March 2010 – July 2012 With key tasks of claims information entry and adjudication, appeals review and adjustment, coordination of benefits and research to resolve claims’ edits and process prompts.                                                                                                                                                                 Gilvan Packaging Corporation, Valenzuela City Administrative Staff, November 2008 – March 2010 Served as product controller and coordinator between production and sales department by monitoring all product status for agent’s update and client’s inquiries; also accountable in checking and controlling production report and sales report for costing and record keeping. Professional Skills Has in-depth knowledge of medical terminology useful in reading medical reports and determining coverage. Can provide medical records review, summary and chronology. Drafting Business Letters/Correspondence/Sending and Receiving Emails and Faxes. Has work experience in using electronic medical records software – Athena, HealthFusion, and Practice Suite. Proficient in computer operations, internet applications and office productivity tools (Microsoft Word, Excel, PowerPoint, Google Suite – Docs, Sheets, Calendar, and Drive). Can handle wide-range of clerical services that entails research, organization, transcription, typing, data organization, reports, and data collection. Has background or some knowledge about diagnosis codes and procedure codes, and insurance claim forms.