Ana Maryrose M. De Leon

 Ana maryrose m. de leon Administrative Assistant / Customer Support Profile Excellent reputation for customer service/admin assistant. Utilization of knowledge and skills in a professional and efficient way for client satisfaction. Flexible in changes of tasks and admin works. Contact PHONE:- EMAIL:- Additional Skills Administrative Support Office Management Selling, Sales & Scheduling Exceptional ability to stay attentive even under pressure Focused on “great service beats fast service” directive Analytic thinking aimed at resolving’ issues in a proactive manner Tact when handling irate customers Self-presentation and positive attitude Exceptional organizational skills and adaptability Flexibility to work in an ever-changing environment Excellent follow-up and after-sales service skills EDUCATION ST. ANNE COLLEGE LUCENA INC- Bachelor of Science in Hotel and Restaurant Management WORK EXPERIENCE Timeshare Compliance Appointment Setter- Successfully conducted both cold and warm sales call to prospective clients who are interested in getting a Timeshare, Appointment scheduling (Phone and Email), Keeping a detailed log of calls, including those which were not answered, Attempting to contact prospective clients who have been unable to contact. International Competency Assessment Board(I-CAB) Virtual Administrative Assistant/B2B- Manage daily statistic reports for presentations, Appointment scheduling (Phone and Email), Administrative support and general office assistant data entry and management. Email management, Telemarketing, organization and communication via Gmail, also performed Outbound calls to provide faster resolution to customers, use of Microsoft Office Suite programs and client software, conducting internet research, editing documents, software testing, tasks of an administrative nature, engaging oral and electronic communications and meetings and generally providing support, assistance to relevant personnel and utilizing organizations. Gentle Dental Center Administrative Assistant- Ensure eligibility of patients daily, obtain dental records and accurate and complete breakdown of benefits for new and established patients daily by checking insurance provider's website or by calling insurance providers directly. Data entry and management, research, updates, and manages data via company's databases. Able to assess paid and unpaid claims from member’s insurance, help with charts and fee schedules and submit the information to claims department for claims processing. Facilitate dental records requests for patient and dentists, documents dental care services by charting in patient records. UnitedHealth Group/Optum Benefit Advocate- Resolves customer inquiries and concerns with first call resolution; assist with the members needs regarding benefits, eligibility, claims, financial spending accounts and correspondence. Intervene with care providers (Doctor's offices) on behalf of the member to assist with appointment scheduling or connections with internal specialist for assistance. Assist in negotiating fees with healthcare providers on behalf of members. Creates, generates, and initiates request for customer callbacks to allow research and follow -up with the customer. Research complex claims issues across multiple databases and work with support resources to resolve customer issues in addition to collaborating with other departments to resolve escalated issues. Provide benefits education and status on previously submitted pre-authorizations or pre-determination requests. Exceeds the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance. Participates in and supports the development and implementation of special projects. Helps members with eligibility and benefits coverage questions. Interfaces with insurance carriers, physicians, hospitals and other healthcare providers. SiriusXM Sales Representative- Successfully sold over forty thousand dollars’ worth of subscription. Persuaded clients to upgrade radios and subscriptions. Successfully conducted both cold and warm sales call. Analyze bill, invoices, and interpretation to customers, processes payments, refunds, chargebacks and promo discounts, Encourages self-sufficiency by assisting members in using company products. Troubleshoot satellite radio for customers using company's satellite radio controller and resolves customer issues and escalations. Eperformax, Makati Customer Service Representative- General support for new hires, floor walker/SME (Subject Matter Expert) answers new hires questions and assist them regarding products and technical issues. Act as a mediator between buyer and seller to help get a positive outcome for both parties. Analyze bill, invoices, and interpretation to customers. Resolves customer inquiries and concerns with first call resolution; assist with the members needs regarding billing, usage of website and help customers with their seller/buyer interactions. Research complex claims issues across multiple databases and work with support resources to resolve customer issues in addition to collaborating with other departments to resolve escalated issues. Conducted walkthrough for basic computer, tablet, and phone troubleshooting.