Ana Victoria Delgado

Ana Victoria Delgado Detail-oriented individual with more than 8 years in handling financial accounts and accounts under collections. Seeking to use the accumulated experience and technological proficiency as a remote virtual assistant. (--www.linkedin.com/in/anavictoria delgado Skype live:.cid.8ad88e2d1adb7ba7 EXPERIENCE SKILLS Capital One Philippines — Sr. Operations Representative ​Adept communication skills May 8, 2017 - October 25, 2023 ​Detail-oriented ■ ■ ■ Resolving account status and restrictions, disputes and claims on unauthorized activities Providing phone support by addressing the underlying need of the call while instilling human touch on tackling the concern Multitasking on phone support by utilizing various system on dealing with customer and their concern Genpact Services LLC — Process Associate May 18, 2015 - April 20, 2017 ■ ■ ■ Making payment arrangements to lower down the past due or fully removing the account on delinquency list Well-versed of usage on high-end security systems on locating customer to resolve delinquent account and payments Confers with customer on resolving payment issue and investigating the main concern behind the account reaching the collections department Expercs Outsourcing Inc. — Telemarketing Agent June 26, 2014 - December 31, 2014 Golden Arches Development Corp. — Service Crew November 6, 2007 - May 15, 2008 EDUCATION Cavite State University June 2010 - March 2014 Bachelor of Science in Information Technology Christ the King College of Science and Technology September 18, 2019 Finishing Course for Call Center Agents ​Resourcefulness ​Adaptability and willingness to learn and unlearn skills to meet client’s needs ​Time management skills for efficiency Data entry and analysis CRM systems Microsoft office and communication tools LANGUAGES English - high proficiency on both written and verbal communication ​Filipino - native language