- Reply rate:
- -
- Availability:
- Hourly ($/hour)
- Age:
- 37 years old
- Location:
- Tiaong, Quezon, Philippines
- Experience:
- 9 years
Analiza Barrido Arellano--
PROFILE:
Able to work on own initiative or as part of a team and can deal with administrative duties competently. An
effective communicator at all levels within an organization. Good in problem solving and analytical skills.
Computer literate.Microsoft Windows XP, Microsoft Office XP (Word, Excel, PowerPoint, Access).
OBJECTIVES:
To obtain a responsible and challenging position in a growth oriented progressive Institution where my
experience and skills will significantly contribute to the overall success of the organization and provide
opportunities for my career growth.
JOB EXPERIENCE:
CompanyName:
WeCare Support Inc.
Position:
Virtual Assistant/Employment Specialist
Date:
Responsibilities:
January 2020-present
CompanyName:
Triangle/Proper Media
Position:
Virtual Assistant
Date:
August 2019-present
Research specific data needed by the client.
Email Management/Filtering
Produce and distribute correspondence memos, letters, faxes and forms
Upload the important faxes and encode all information on the CRM.
Responsibilities:
Email Management/Filtering
Research for jobs based on Client’s work experience and preference.
Submit application on different websites for Client
Submit monthly report for employees OJT reimbursement and payroll
information.
Company Name:
Onewerx
Position:
Virtual Assistant
Date:
January, 2017-February, 2021
Responsibilities :
Email Management/Filtering
Research for jobs based on Client’s work experience and preference.
Submit application on different websites for Client
Company Name :
Position:
Date:
Responsibilities:
Fishpond
Fraud Analyst/Purchasing Inbox Management
June, 2019-August, 2019
Observe customer transactions to identify fraudulent activity such as account
take over, friendly fraud, theft and similar other risks.
Identify fraudulent transactions and cancel them from further processing.
Resolve queued transactions within the service level agreements to reduce
potential revenue losses.
Company Name :
Position:
Date:
Responsibilities:
Confidential Company
Email Support
November, 2016-June, 2019
Answer email inquiries of customers and provide best solution possible.
Company Name:
Choxi.com Online Shopping Site
Position:
Customer Service Representative/Quality Assurance/Chat Support/Email
Support/
February 2010
Identify and assess customers’ needs to achieve satisfaction.
Date:
Responsibilities:
Handle complaints, provide appropriate solutions and alternatives within the time
limits and follow up to ensure resolution
Position:
Industry:
Date:
Responsibilities:
Fraud Supervisor
Call Center
2013- October 2016.
Observe customer transactions to identify fraudulent activity such as account
take over; friendly fraud, theft etc. and suspend further transactions.
Determine existing fraud trends by analyzing accounts and transaction patterns.
Company Name:
Position:
Industry:
Date Joined:
Responsibilities:
ContactCenter.com
Customer Service Representative/Supervisor
Call Center
January 9, 2007 – February 2010
Identify and assess customers’ needs to achieve satisfaction.
Handle complaints, provide appropriate solutions and alternatives within the time
limits and follow up to ensure resolution
Company Name:
Position:
Industry:
Date Joined:
Responsibilities:
Company Name:
Position:
Industry:
Date Joined:
Offshoring.com Inc
Customer Service Representative
Call Center
January 9, 2007 – May 2010
Identify and assess customers’ needs to achieve satisfaction.
Handle complaints, provide appropriate solutions and alternatives within the time
limits and follow up to ensure resolution
Heptacol Business Solutions
Call Center Agent
Call Center
June 2006-December 21, 2006
Responsibilities: Meet personal/team sales targets and call handling quotas.
EDUCATIONAL BACKGROUND:
Tertiary School:
Course:
Secondary School:
Date Graduated:
Primary School:
Date Graduated:
Southeast Asian College
BS Nursing
Canossa College San Pablo City
March 2001
Canossa College San Pablo City
March 1997
PERSONAL DATA:
Date of Birth:
Citizenship:
Age:
May 15, 1986
Filipino
29
Religion:
Roman Catholic
Father’s Name:
Roberto Arellano
Mother’s Name:
LoryBarrido Arellano
Language Spoken: English, Filipino
Tin number:-
SSS number:-
REFERENCES
Arman Castillo
Supervisor
ContactCenter.com
Phone number:-
Joanne Yarre
Supervisor
Offshoring Inc.
Phone number:-
