Anan Toseng

An enthusiastic and self-motivated individual with 10+ years of experience working with a variety of IT industries, such as in Data Storage, Backup and Security, such as Veritas Technologies LLC, Nexsan Technologies, Seagate Technology, End User support for Global Banking such as the Royal Bank of Scotland, and Global IT such as IBM.

Skills:

• Install, configure, diagnose and troubleshoot NAS, SAN, Backup, and Archive storage including Hardware, Software, and Operating Systems such as configure RAID type, Storage caching, iSCSI, FCoE, NFS, SMB, High Availability in multi-platforms environments, such as VMWare vSphere, Windows Server, Red Hat Enterprise Linux, UNIX, and MacOS server.
• Provides dynamic AutoSupport and Advanced Services by proactively monitoring identification of issues through heartbeats data from Veritas NetBackup and Backup Exec storage appliances worldwide in Tier 3 Security Operations Center (“SOC”) to diagnose a variety of potential issues, automated support case management, and guided workflow for faster issue resolution.
• Working on Change Management, Problem Management, Incident Management, and Release Management processes.
• Managing complex support issues in production environments.
• Strong problem-solving and troubleshooting abilities.