Anderson John

2019 – Present

Driver • Stegil Transport Services Ltd

(Children’s Authority of Trinidad & Tobago)

·        Plan trips logistics and transport executive management, general office supplies and materials across the various locations.

·        Perform basic vehicle maintenance tasks such as adding oil, fuel and radiator fluid and performing minor repairs.

·        Coordinates vehicle inspections and repairs and troubleshoot vehicle malfunctions on the road.

2018 - 2019

Self Employed/Claims Investigator • Judicious Claims Investigations Services Limited

• Managed a team of four members and led weekly discussions to set target goals as an individual and team.

·        Liaised with customers, insurers, and a range of professionals including police officers, attorneys, medical professionals and loss adjudicators when acting as the agent of a client during claims.

·        Maintained quality and customer service standards keeping accurate records and ensure customer records on the software is current.

2016 - 2018

Claims Investigator • Exponential Investigations Services Limited

• Investigated suspicious insurance claims, including suspected fraud, falsified documents.

• Prepared correspondences, investigative reports, financial statements and other official documents.

• Supervised the administration of all insurance claims and associated customer queries.

2016 - 2016

Unit Supervisor • Stephen Street Branch of Tatil Life Insurance

·        Collaborated with other departments and performed professional market research to discover trends, target market and customer behavior.

·        Built and maintained relationships with customers and business partners and worked on the implementation of customer retention campaigns.

·        Monitored documentation and recordkeeping to support company compliance.

2011 - 2014

Insurance Agent • Guardian Group Company Limited

• Handled customer inquiries, reviewed and analyzed customer complaint and proactively participated in the development and implementation of new marketing plans and strategies.

·        Managed and updated large customer databases, identified and communicated with potential customers, and assisted in account management.

·        Conducted market research and developed and prepared draft polices related to the area of responsibility.

2002 - 2011

Clerk 1 • Service Commission of Trinidad and Tobago

·        Prepared correspondences, reports, minute-taking spreadsheets and other official documents.

·        Monitored stocks of general office supplies (paper clips, stationery etc.) and reported shortages.

Maintained and updated filing, inventory, mailing, and database systems, manually or using a computer