Andre’ Spaulding
Lot 60 Caymanas Estate,
St. Catherine, Spanish Town
Cell:-
E-mail-
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Dedicated customer service representative with 4+ years of experience in “big box” retail and
electronic service settings. Consistently achieve record-high customer satisfaction rankings, improvements to
the bottom line and turnaround of underperforming operations.
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Respected builder and team player; instill a shared, enthusiastic commitment to customer service as a key
driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality
and store operations policies.
Areas of Expertise
Customer Service Management
Complaint Handling & Resolution
Electronic Operations Supervision
Identifying Application Problems
Research Oriented
Comfortable working at heights
Customer Satisfaction Enhancement
Front-End Supervision
Sales & Margin Improvement
Data Security, Backup & Recovery
Virtualization [Creation & Management
of virtual operating systems]
Teambuilding & Training
Cost-Reduction Strategies
Order Fulfillment
Proficiency in PC repairs
Open minded and willing
Professional Experience
STARTEK, INC
10/5/2015 - 06/06/2016
63-65 Knutsford Boulevard P.O, Waterford, St. Catherine
Engagement Specialist, I.T Consultant,
As a Brand Warrior, I’m responsible for providing I.T solutions to customers’ overseas thus maintaining character
and poise in addition to building rapport for sustenance for customer retention. Our mindset is always at the heart
of the customer, thus making our customers priority.
Key projects:
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Providing empathy and understanding in times of frustration from customers
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Planning and strategizing for the quickest and most effective for troubleshooting.
•
Provide Help desk, user support and customer service on company supported computer applications and
platforms. Troubleshoot problems and advise on the appropriate action.
Given the recognition, I was then rewarded the position of being placed in the honored position of a callback
representative.
Key projects:
•
To appease or amend situation to ensure customers are satisfied.
•
To identify the weaknesses in the interaction provided from tech support and provide the necessary
coaching that is needed to enhance customers’ experience.
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PORTMORE ACADEMY, Box 70 P.O, Waterford, St. Catherine
7/2/2011 to
01/10/2012
Lab technician, IT Assistant, Maintenance Coordinator
Responsible for the checking up and maintenance of all electronic equipment throughout the institution. The
checking of safety equipment located in the institution.
Key projects:
•
Ensure that all safety systems implemented and electronic media are fully functioning.
•
Planning and strategizing for the implementation of I.T. development.
•
Provide Help desk, user support and customer service on company supported computer applications and
platforms. Troubleshoot problems and advise on the appropriate action.
St. Catherine Health Department — Spanish Town, Burke Rd
04/2010-10/2010
Public Health Officer, Customer Service Representative
With use of the Food Handlers Software/Program the entering of applicants’ information, the assignment of pictures
to the desired applicants as well as their grade and medical assessment.
Key projects:
•
Assisting senior officers in conducting lecturing classes for applicants before taking their tests.
•
Issuing Food Handler’s Permit
Exemplified the second-to-none customer service delivery for which Adventure Works is nationally
renowned in all interactions with customers.
•
Master Dealers and Imports, Claro Authorized Dealer —
1341/4 Old Hope Rd
12/2008 to 01/2010
IT Technician l Part time Sales Rep
Previous Positions: Counter Clerk
Manage computers on a small network, creation and management of user [staff] accounts. Enhance computer
performance, archiving valuable data, implement recovery procedures, handle performance tuning and conduct
regular system backups. Ensure technical and functional designs meet business requirements.
Key projects:
• Implemented Marketing Strategies, enabling sales and support staff to quickly respond to customer
requests.
•
Developed and tested storage strategies and disaster-recovery delivering solution that guaranteed
recovery performance and high availability.
•
Enhanced end users’ understanding of operating systems by conducting face–to-face, delivering group and
individual training sessions and creating user-friendly training materials.
MAYNIAC LTD, 6 Northside Plaza, Kingston 6,
Graphic Designer, IT Assistant, Sale Representative
Electronic Store responsible for developing flyers, the preparation of documents and reports that was instrumental
to the success of high-priority development projects.
Key projects:
•
Ensure that all Systems [Game Consoles, PCs and portable machines were operating up to standard with
the use of third party application
Education and Training
2007
HEART - National Tools & Engineering Institution, Ashenheim Rd.
Level II Certificate, PC Repairs and Maintenance
References
Mr. Collin Blake
Shannon Mullings
Microsoft Certified Professional
Puterphone Ltd
Tel: -
Recruiter
Advantage General
Tel:-
