Andrew E

Andrew Paul Escottee linkedin.com/in/andrew-escottee-b251b2178- - Summary: A hardworking and driven person who is determined to achieve my set target and can adapt myself to any situation and focus on a set target. I consider my people management skills and self-motivation to be my personal strengths that helps me focus and work harder. With an Objective to Obtain a challenging position with the potential of growth where my skills can be utilized to its maximum. I would like to strive for the benefit of the Organization with my abilities, hard work, and perseverance. Experience: Manager – Global Client Relations. ASK Staffing, Inc. March 2019 – September 2020 (1 year 8 months) Contingent Workforce Staffing & OVA (Staffing Candidate Management Tool): Job Roles and Responsibilities: - Generate leads & identify decision makers to initiate Sales presentation. - Build long-term relationships with current and future potential clients to help build the Sales Pipeline. - An Interactive discussion to identify a client’s requirement and create a tailor made presentation/proposal to fit their needs. - Using market knowledge to develop the company’s selling propositions. - Schedule meetings with clients to build successful relationships. - Building the sales funnel/pipeline with new potential clients. - Follow up with potential clients from the sales funnel/pipeline to negotiate closures. - Negotiating contracts with newly acquired clients and existing partnered clients. - Establish client oriented process milestones with the delivery team to ensure client retention and satisfaction. - Focus on client complaints and escalations to improve delivery experience. Optimize existing sales processes within the company and actively enhance all Client Success initiatives. - Establishment of monthly, quarterly & yearly sales targets within the team. - Team Lead – Operations. Manthan Software Services Private Limited. Jul 2015 – Nov 2018 (3 Years and 5 Months) April 2017 – November 2018 (1 Year and 8 months) Market Research: Team Lead. Job Roles and Responsibilities: - Client Kick off calls to identify aspects and requirements of clients. - Client Interaction (email and telephonic). - Scheduling Client Webinars and Telephonic meetings. - Identify sales training needs using the internal call audits and development action plans (quarterly analysis with rectification process). - Provide on the job support for agents through daily floor sweeps to improve sales skills. - Focus on Critical Project and Studies assigned to the team and create a Strategic plan to ensure good movement. - Used strategic thinking and relationship building to help team member grow into successful performers. - Working with the Project Management team to deliver projects within time-frames and to meet objectives. - Conducted training of voice & accent, sales, soft skills, email etiquette, call etiquette and pitch/call flow management (monthly analysis with rectification process). - Oversaw the operation and communications between the CATI team and Project Management. - Subject Mentoring and Team Advisor - Project Allocations to team members. - Daily Work structure management. Research Associate. Manthan Software Services Private Limited. Jul 2015 - Mar 2017 (1 year 9 months) Market Research: CATI - Computer-Assisted Telephone Interviewer. Job Roles and Responsibilities: - Scheduling Online Webinars and Telephonic meetings. - Secondary Market Research. - CATI Qualitative and Quantitative Delivery Resource. - Telephonic and Email Communications. - Strategy planning with Team Lead and Operations team on critical project. - Day to day management of multiple research projects. - Multi-tasking and prioritizing important tasks to complete Critical Projects. - Specialist in Critical Project Completion. - Education: Master's degree – International Business and Project Management. Indian School Of Business Management and Administration. 2012 – 2014. Bachelor’s in Business Management - BBM, Business Management and Marketing. Bangalore University. 2009 – 2012 II PUC – Pre–University Course. National Institute of Open Schooling. Bangalore, India. – 2007 – 2009. SSLC – Secondary Level School Certification. Maxwell Public School – Bangalore, India. – 2006 – 2007. Honors & Awards: Sales Employee of the Q3 2019 – ASK Staffing, Inc. September 2019. Sales Employee of the Q2 2019 – ASK Staffing, Inc. June 2019. Team Manager of the Year – Manthan Software Services Private Limited. December 2017 Awarded for: - 100% Employee Attrition. - Achieving Yearly Targets. - Yearly Team Attendance above 95%. Employee of the Year – Manthan Software Services Private Limited. December 2016 Awarded: - Best overall Employee of the Year. - Skills: • • • • • • • • • • • • • Microsoft Office. Excellent Communication Skills. Positive Can-do Attitude. People Management skills. Strategic Planning. Project Management. Account Management. Client Relations & Success. Business Development. Coaching and Training Skills. Good analytical and problem solving skills. Analytical and Problem Solving Skills. Interpersonal Skills. Declaration: I hereby declare that the information given above is true and correct to the best of my knowledge & belief. I will input my best efforts and service to your organization with Honesty. Date:- (Andrew Paul Escottee)