Andrhea Benamir

BENAMIR, ANDRHEA L. 057 Talaba, Bacoor, Cavite - March 16, 1990- Objective To acquire a job based on my knowledge gained through education and working experiences. To be part of a team that would further develop my skills and personality. Education Japan School of Advance Technology 2nd and 3rd Flr. All “J” Bldg. Rotonda Panapaan IV, Bacoor, Cavite Information System Technology 2006 - 2009 Experiences  Concentrix PH 14/F Uptown Place Tower 1, 1 East 11th Dr., Uptown Bonifacio, Taguig City 1634 Philippines (August 2016 – Present) Technical Support Representative - Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps - Accurately process and record call transactions using a computer and designated tracking software - Follow up and make scheduled call backs to customers where necessary - Identify and escalate priority issues per Client specifications - Redirect problems to appropriate resource  Task Us, Inc T. De Castro Bldg. II, Palico 1, E. Aguinaldo Highway Imus, Cavite (May 2014 – May 2016) Team Leader - Manage the flow of day-to-day operations - Create reports to update the company and/or clients on the team/LOB’s progress - Provides statistical and performance feedback and coaching on a regular basis to each team member Ensures employees have appropriate training and other resources to perform their job Responds to and resolves employee relations issues expressed by team members Addresses disciplinary and/or performance problems according to company policy Communicate clear instructions to team members Writes and administers performance reviews for skill improvement. Works as a member/leader of special or ongoing projects that are important to area/process improvement  LUX* Maldives Resort South Ari Atoll, Republic of Maldives (June 2013 – May 2014) In-Villa Dining Order-Taker - Takes guest requests/food orders for room service via telephone - Up sells for additional orders; beverages/wines - Makes the bills for the guests, staffs, excursions, trainings, etc. - Takes and manage the resort’s restaurant reservations - Creates the amenity list for the guests who will arrive - Makes the outlet’s daily activities/events summary and ensure that they are done with accuracy and punctuality  Task Us Inc. ARC Center, Real I, Aguinaldo Highway Bacoor, Cavite (March 2012 – May 2013) Product Description Writer/Account POC - Creates descriptions for products that clients sell online - Makes daily and weekly reports regarding the operation; the team’s productivity, quality scores, as well as ,the team’s challenges and attendance - Coaches team members Market Response Representative - Calls spa owners/managers to offer a free trial of online listing on the clients website - Provides the customers the benefits of being listed on the website - Up sell and ensure that customers will keep their listings even after the trial  NCO Group Manila 5th and 6th Floor, Philplans Corporate Center 1012 Triangle Drive, 10th Ave. cor. Kalayaan Ave. Fort Bonifacio Global City, Taguig City (October 2009 – February 2012) Outbound Sales Representative - Offers insurances to cardholders - Provides the customers the benefits of the plan Close the sale and transferring the customer to a license agent to complete the process Inbound Sales Representative - Answers the customer’s inquiries regarding the promotion for the High Speed Internet Service - Checks if the service or product is available in their area - Provides the benefits of the service and asking probing questions to help the customer identify what product or service is most suitable for them - Up sell and closed the sale - Processes the order and doing the documentation  Super Value Inc. SM Supermarket – SM Bacoor Panapaan IV, Bacoor, Cavite (February 2008 – December 2008) Cashier - Scans customer’s items - Processes the transactions ( cash, debit cards or credit cards, gift cards or gift certificates) - Up sell SM Advantage card and SM green bag - Assists the customers to replace or get additional items  Jollibee Foods Corporation Molino, Bacoor, Cavite (June 2007 – November 2007) Cashier - Takes the customer’s order - Do suggestive selling for product upgrades or additional order - Processes the transaction - Assembles the customer’s order Skills       Knowledgeable Sheet(CSS) Knowledgeable Knowledgeable Visual C++ Knowledgeable Knowledgeable Knowledgeable 6.0 in Web Page Designing using HTML, Java Script and Cascading Style in Database Management using Visual Fox Pro 6.0 in Program Development using Turbo C, Turbo Pascal, Visual Basic 6.0 and in Data Encoding using MS Excel and MS Word in Reports Presentation using MS Power Point. in Internet Base Programming using Adobe Flash 9.0, Java and Vi sual C++       Knowledgeable in Desktop Publishing using Corel Draw, Adobe Photoshop and Adobe Page Maker Knowledgeable in Computer Trouble Shooting and Networking Knowledgeable in Operating System Installation and other Software Knowledgeable in Image Editing using Adobe Photoshop and Corel Photo Paint Communicating in both English language and Filipino language fluently Basic Nihongo: Reading and writing Hiragana and Katakana characters References Cherry Santos Director of Human Resources (LUX* Maldives Resort) - South Ari Atoll, Republic of Maldives Bill Sarrosa Operations Manager (Task Us, Inc.) - ARC Center, Real I, Aguinaldo Highway Bacoor, Cavite Jeerwyne Entoma AEGON: Team Manager (NCO Group Manila) -th and 6th Floor, Philplans Corporate Center 1012 Triangle Drive, 10th Ave. cor. Kalayaan Ave. Fort Bonifacio Global City, Taguig City Iuri Raphael B. Gervasio Management Director -/ - Japan School of Advance Technology 2nd and 3rd Flr. All “J” Bldg. Rotonda Panapaan IV, Bacoor, Cavite I hereby certify that the above information is true and correct to the best of my knowledge. ________________________ ANDRHEA L. BENAMIR