Angela Kolthoff

ANGI KOLTHOFF Rockton, IL |- |-| www.linkedin.com/in/angi-kolthoff Leadership | Relationship Building | Strategic Planning | Business Development I help businesses reach their full potential. PROFESSIONAL SUMMARY Director of Finance and Business Development with 20 years of experience seeks career with growing company. Areas of expertise include leading teams to reach ever-increasing goals and improve overall systems and services. Adept manager skilled in successfully recruiting, hiring, and training sales, medical, and administrative professionals, maintaining a 90% employee retention rate. Proven record in business growth resulting in 40% year over year increase in revenue. Goal is to contribute to the continued success of the company. SIGNATURE STRENGTHS Leadership | Team Coaching | Strategic Planning | Employee Engagement | Coaching and Mentoring | Sales Training Training and Development | Procedure Analysis | Process Analysis | Process Implementation | Innovation Networking | Relationship Building | Business Planning | Business Development | Revenue Generation Sales & Relationship Management | Budgeting and Finance | Cross Functional Team Leadership | Recruiting & Training Project Management | Customer Relations EXPERIENCE & NOTABLE CONTRIBUTIONS Integrative Medical Associates | Rockford, ILApril 2018 - Present DIRECTOR OF FINANCE AND BUSINESS DEVELOPMENT KEY ACCOMPLISHMENT: Developed new processes and strategic initiatives resulting in 40% increase in year over year growth, producing an additional $136,000 in revenue. Key role: Create and maintain business initiatives. Identify innovative methods to reduce company costs and increase revenue. Direct all aspects of business including strategic business planning, project management, cross functional team leadership, team building and all HR functions. Negotiated new contracts with vendors, reducing monthly expenses by 15%. Recruited, hired, and trained 8 clinical and administrative specialists, while improving overall revenue by 40% year over year. Directed launch of supplement sales from retail to online, increasing patient compliance and improving sales by 400%. Luxottica Retail, Sears Optical | Madison, WI June 2011 - Present OPTICIAN/OPTICAL MANAGER 1 KEY ACCOMPLISHMENT: Exceeded sales goals with yearly Average Customer Sale of over $400; company average $280. Key role: I currently work casual part time in an optician role and served as manager for several years. My responsibilities have included all aspects of store operations including hiring and training new staff, motivating team members to meet weekly and monthly sales goals, giving exceptional customer service and growing profitability of the store. Managed additional stores and employees remotely for leaves of absence, vacation and absences. Selected for exclusive One Sight Mission in 2018. Led team to grow business and achieve record-breaking results, including a single day sales record beating the previous record by 125%. “We are so unbelievably lucky to have you as our leader. You are kind and gentle but strong and lead with the utmost knowledge. Thank you for being intentional about the way you pay attention to the needs of your staff and how you speak to each of us in exactly the best way. You care enough about us as individuals to learn about us and how we handle things. You're my mentor and I will always be grateful for you and the way you lead. Keep being you, the world needs more you.” Rachel Stierman - Lead Office Administrator, Integrative Medical Associates ANGI KOLTHOFF Rockton, IL |- |-| www.linkedin.com/in/angi-kolthoff (Page 2 of 2) The Pampered Chef | Rockton, IL March 2013 – June 2019 INDEPENDENT DIRECTOR AND CONSULTANT KEY ACCOMPLISHMENT: Earned 2015 Incentive Trip, achieved by only top 3% of the company and one of only 3 achievers who also worked a full-time job while running their independent business. Key role: As a director, I trained, motivated, and inspired my team members not only to meet our team goals, but their personal goals as well. Promoted to Director level leadership, top 5% of the company, within 7 months of starting business. Provided group and one on one training and problem-solving sessions remotely to team members across the country utilizing social media, GoToMeeting, Google Hangout and Zoom. Selected to serve as Tech Expert at National Conference 2016, 2017, and 2018. Promoted 5 consultants to higher leadership level. Health First Wellness Center | Rockford, ILMarch 2012 – July 2016 PATIENT ACCOUNTS MANAGER KEY ACCOMPLISHMENT: Streamlined collection process to increase revenue by 20%. Key role: Responsible for all revenue management and accounts receivable as well as patient relations. As a small office, this position required me to wear many hats--customer service, patient care, insurance claims and collections, adjudication, ICD-10 coding, physician credentialing, government compliance, scheduling, and marketing. Increased revenue collection from 85-95% in first 6 months. Gathered and analyzed patient feedback to help inform business decisions. Streamlined internal scheduling, billing and collections process to be more efficient and patient-focused. Apria Healthcare | Machesney Park, IL Nov 2003 – February 2011 CUSTOMER QUALIFICATION SPECIALIST KEY ACCOMPLISHMENT: Completed 2010 review of patient accounts identifying $10,000 in potentially lost revenue. Key role: Customer service, quality assurance, administrative tasks, and training all employees in my department. I also worked with ICD-9, CPT-4 and HCPC codes for medical billing, processed adjustments and performed claim denial resolutions. Achieved 95% customer and 92% referral satisfaction rate in 2010. Increased CPAP Division Revenue by $20,000 in 2009. Luxottica Retail, LensCrafters | Machesney Park, IL March 1999 – October 2005 SALES SUPERVISOR KEY ACCOMPLISHMENT: Created regional sales initiative increasing per sale revenues and promoting a higher level of cross-training. During my tenure, I also served as Eyewear Consultant, Optometric Technician, and Lead Optician. Cross trained staff reducing staffing needs per shift. Received numerous letters of recognition from patients thanking me for superior service. COMMUNITY INVOLVEMENT Committee Chair, Women at Work Committee, Stateline Chamber of Commerce Director, Board of Directors, Stateline Chamber of Commerce 2019 Planning Committee Chair, Influential Women in Business Luncheon EDUCATION Associates of Arts ROCK VALLEY COLLEGE | Rockford, IL