Angela Williams

 EDUCATION: Master of Arts in Counseling; Emphasis in Rehabilitation Counseling; University of Arkansas at Little Rock College of Education; 66 Semester Hours: Magna Cum Laude, GPA: 3.80/4.00; 12/2017 Bachelor of Arts in Psychology; University of Arkansas at Little Rock; 131 Total Semester Hours; 12/2012 Bachelor of Arts in Criminal Justice; University of Arkansas at Little Rock; 131 Total Semester Hours; 12/2012 WORK EXPERIENCE Case Manager (Intern) 08/2017 to 12/2017 ARVets 4704 W. Commercial Drive Ste. B, North Little Rock, AR 72116 35-40 hours weekly Conducted comprehensive intake admissions through interview, assessment, collection of previous service records, and collaborations with other service providers Identified community resources to support clients during financial crisis and homelessness prevention Developed Individualized Employment Plans for veterans transitioning back into civilian employment Advocated for and promoted full inclusion of veterans with disabilities in all opportunities in the community Practicum Student 05/2017-08/2018 Arkansas Rehabilitation Services Hours Per Week 3901 McCain Park Drive Ste. 113, North Little Rock, AR 72116 Provided educational and career counseling to individuals with disabilities Observed authorization process for allocating payment funds to vendors and institutions Received training on how to move clients from case status 02- case status 36 Received training in proper agency specific case noting for vocational rehabilitation, independent living services, and supported employment services Student Trainee (Legal Assistant OA) 01/2015-09/2015 U.S Department of Homeland Security Immigration and Customs Enforcement 80 Monroe Ave. Ste. 501, Memphis, TN 38103 Accurately documented and uploaded court documents and orders into DHS database for Freedom of Information Act request Operated word-processing software and computer hardware to produce, store, retrieve drafts of a variety of documentation types. Assisted attorneys in preparing relevant documents to use in court proceedings Provided data gathering and analysis support for a variety of legal processes Performed a variety of complex support for a staff of attorneys involved in immigration law practices and court proceedings Provided general support to attorneys in all areas of docket management or motion and appeal preparation Department Leader/Pharmacy Technician 06/2011-11/2013 Walgreens Pharmacy 7601 Cantrell Road, Little Rock, AR 72227 Provided excellent customer service in various departments to develop customer retention Assisted fellow employees on techniques to ensure guaranteed customer satisfaction Mediated situations amongst a variety of diverse personalities both pleasant and irate customers Managed and operated databases for customers in both the photography lab and pharmacy CORE COMPETENCIES:: Case Management, Conflict Resolution, Collaboration/ Teamwork, Oral Communication, Written Communication TECHNIAL SKILLS: Proficient in Microsoft Office Suites PROFESSIONAL ASSOCIATIONS: Phi Kappa Phi Honor SocietyApril 2017- Present American Counseling Association June 2017- Present University of Arkansas at Little Rock Alumni Association. January 2012- Present