Angeli Verano

Angeli C. Verano__________________________________________ Miramonte Camella, Pit-os, Talamban, Cebu City Mobile:- Email:- PROFILE: A highly enthusiastic individual with two year’s hands-on experience in call center settings. Customer focused approach and exceptional communication skills. Seeking a Call Center Agent position to utilize my ability to manage both inbound and outbound calls effectively. HIGHLIGHTS OF QUALIFICATIONS • Demonstrated ability to serve as a solid link between customers and businesses • Hands on experience in performing technical and non technical services • In depth knowledge of meeting sales expectations and goals • Proven ability to make over 100 outbound phone calls every day to existing customers • Proficient in providing information and services to clients • Well versed in identifying customer needs and able to offer a solution quickly • Expert in using the company’s database software for data entry purposes PROFESSIONAL EXPERIENCE Call Center Representative Wipro BPO Ltd. Inc. | November 28, 2011 – June 12, 2014 • Answer inbound calls • Make outbound calls to clients in order to collect outstanding bills on the company’s broadband and telephone services • Perform data entry services for the company in regards to punching in customer information, call logs and successful collections • Answered telephone inquiries on products, and services • Resolved problems of clients DENR 7-Data Encoder | November 28, 2015 – October 25, 2016 • Make inventory of legal cases. • Encodes legal documents. Freelance Graphic Designer/ Virtual Assistant • Does logos, newsletter and brochures. • Any work done through Adobe Illustrator and Adobe Photoshop EDUCATION Institution Name: University Of San Jose-Recoletos Magallanes St., Cebu City,6000 Institution Start date: June 2007-March 2011 Bachelor Of Elementary Education Majors in Special Education CHARACTER REFERENCES Provided Upon Request