Angelica Cabute

I have experienced 3 years as a Data Encoder under the Billing and Collection team, I used to handle Customer's Account. Here is the list of my tasks:

• Creating and issuing invoices to customers.
• Processing credit memos.
• Preparing account statements for customers.
• Following up on outstanding payments and answering customer queries.
• Monitoring all payments and preparing monthly billing reports. Managing account balances and resolving inconsistencies.
• Assisting the accounting department with the preparation of financial reports.
• Updating accounting records with issued invoices, processed payments, new balances, and customer contact information.
• Send out notices to overdue accounts.
• Collect payments and post to accounts.
• Reach out to customers with unpaid billings and attempt to collect from them.
• Maintain files on the financial status of accounts. Keep track of delinquent accounts.
• Set up repayment plans according to the ability to pay.
• Advise customers of default consequences and debt repayment policies.
• Record address and contact numbers changes. Delete old accounts and clean up files.
• Negotiate credit extensions.
• Compile reports on delinquent accounts and turnover for management.
• Disconnect services if the account remains unpaid.
• Report past due accounts to management