Angelica Camille R. Gacutan
E-mail & Skype ID:-
DOB: August 7,1989
Contact Number: -
Converge ICT Phils.
(up to 25Mbps)
To establish a career in a firm where acquired knowledge and skills can utilize and further
enhanced and wherein there are possibilities for advancements.
SKILLS
● Internet research
● Basic Internet marketing (Google AdWords)
● Customer service
● Technical support
● Email management & marketing
● Social Media Management & Marketing
● Photo editing
● Calendar/Schedule management
WORKING EXPERIENCE:
June 2017– Upto Present ByteSuccess Marketing
● Manage and check eligibility of Customers
● Outbound Sales
● Set up meetings between the client and his customers
● Provide and highlights pharmaceutical benefits
● Communicate Customer via Phone
● Take an average of 100 calls per day
● Home- based sales
May 2017 - November 2017 Sales Representative – Choice Hotels (SITEL)
● Take an average of 60 customer service calls per day.
● Recommended and helped customers select rooms based on their needs.
● Processed Reservation
● Processed up to 40 customer reservations per day
● Review Customer’s Escalated Concerns.
● Check Availability of Rooms
● Communicate Customer via Phone
● Build Value of the Amenities of the Hotels we cater.
July 2016 - May 2017 Customer Service Representative -SBA- US
Staples Business Advantage- US- B2B (SITEL)
● Fielded an average of 60 customer service calls per day.
● Recommended and helped customers select merchandise based on their needs.
● Processed Orders
● Processed up to 40 customer orders per d
● Review Customer’s Account.
● Check and Track Customer’s Order
● Communicate Customer via Phone/Email/ Chat
March 2011 - April 2013 Customer Service Representative -AccountNow (Sutherland Global Services)
● Fielded an average of 60 customer service calls per day.
● Recommended and helped customers select merchandise based on their needs.
● Monitor customer account
● Processed up to 40 customer orders per d
● Review Customer’s Statement of Account.
July 2009- March 2011 Customer Service Representative -Florist
Transworld Delivery (Sutherland Global Services)
● Fielded an average of 60 customer service calls per day.
● Recommended and helped customers select merchandise based on their needs.
● Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
● Processed up to 40 customer orders per day.
EDUCATION:
University of the East- Manila Associate in Science and Health Education Major in Dentistry.