Angelica Paculanan

ANGELICA PACULANAN Real Estate Admin Assistant I am a professional real estate admin assistant with experience in residential and commercial real estate. I am adept at several software packages. With a strong work ethic, industry experience, and the ability to multitask. - - WORK EXPERIENCE Dubai facebook.com/angel030411 SKILLS Content Writer ( Project Based) Upwork •Communication •Teamwork •Organization •Attention to Detail •Time management •Fast Learner •Flexible Lead Generator (Project Based) Onlinejobs.ph •Administrative •Social Media •MS Application •G-Suite •Database Management •Graphic Designing •Customer Service •Online Research •Data Entry Administrative Assistant/ Receptionist Fine and Country Real Estate Fine & Country is a global network of licensed real estate offices specializing in the marketing and sale of luxury residential property. Achievements/Tasks •Performed general office duties, managed over 50 calls per day, routing calls, delivering messages to staff and greeting visitors. •Updating lead details through CRM •Property listing •Assisting Leasing Department to issue Rental, Deposit receipt, Tenancy Contract •Liaison with right department in order to apply permits and documents needed to conduct Open House •Lead generation/ SMS Marketing Email Marketing •Maintained staff directory and company policy handbook for human resources department. •Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation. Online Travel Agent | Customer Support TBO Holidays B2B Travel Company Achievements/Tasks Phone Call Support • Chat Support • Email Management • Facebook Page Manager, Ads Manager • Invoicing • Customer Service • DetailOriented • Flexible • Travel Arrangement; Itinerary Suggestion Assistant Manager Debonairs Pizza - Dubai Achievements/Tasks •Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives. • Managed all aspects of store operations, including organization, maintenance and purchasing functions. • Coordinated weekly conferences with store associates to communicate sales and customer service goals. • Trained new employees on proper protocols and customer service standards. • Resolved customer service issues promptly. • Prepared materials for following shift. • Receiving 50-70 calls for delivery order everyday CERTIFICATES Real Estate Virtual Assistant Online Training for REVA Facebook Ads Manager Online Training for Facebook Ads Social Media Management Online Training for SMM EDUCATION Filipino Institute - HR & ADMIN (2016) Makabulos Memorial High School LANGUAGES English Filipino Full Professional Proficiency Native or Bilingual Proficiency