Angelica Tayona

ANGELICA V. TAYONA West Rembo, Makati City Philippines Email:- Contact no: - OBJECTIVE: To bring to your organization enthusiasm, dedication, responsibility, and good work ethic, combined with a desire to utilize my skills. EDUCATIONAL BACKGROUND: (Graduate) AMA Computer Learning Center Year 2002 – 2004 Computer System Design and Programming WORK EXPERIENCES: FREELANCER.COM PHILIPPINES INC. Jr. Account Manager (Community Manager)May 2016 – July 2017 -Manage incoming local jobs/projects posted by the employer -Assist employers to find a suitable freelancer/s for their job posted on the website -Provide recommendations to the employers -Make sure that the posted local job is awarded to the right candidate SEARCHWORXX April 2015 – March 2016 Freelance Article/Blog Writer -Write blog reviews on different products -Write different articles as specified by the employer KOG GAMES Customer Support/Game MasterMarch 2014 – April 2015 -Respond to Tickets -Ticket Escalation -Submit Reports -Test game updates and patches -Do Bug Reports -Ban Accounts -Resolve Missing Items Issues RENDITION DIGITAL INTERNATIONAL Game Master January 2012 – May 2013 -Game Testing -Reporting game errors and glitches -Testing Game Functionality DIGITAL MEDIA EXCHANGE Game Master April 2008 – January 2012 -Game Testing -Reporting game errors and glitches -Testing Game Functionality Tier 2 (Game Representative) -Answer Supervisory emails -Provide Solutions for account and code issues through email. -Verify Invalid Codes -Activate and delete accounts -Remove bears from the guest accounts -Forward store concerns to Guest Services -Answer escalated emails from level 1 agents -Assign tickets to level 1 agents Feedback Compilation -Compile Feedback from everyday emails -Do / Submit weekly report -Compile wrong email responses for coaching -Compile good feedback for agents that came from the guest/s REFERENCES: Ms. Liza Marie Pallingayan Direct with Hotels Inc. Contact no. - Ms. Irish Bewer Senate Contact no. - Ms. Amanda Jane Emata Deustche Knowledge Services Contact no. -