Angelito Lagasca Ramirez

·    Experienced professional with a successful career as Call Center Operations Supervisor.

·    Good Management Skills at all levels to meet performance, quality end user satisfaction and hour's goals by providing guidance, support and education according to TOPS Process.

·    Possess excellent interpersonal, analytical, and organizational skills.

·    Excel within highly competitive environments where leadership skills are the keys to success.

An effective manager with the skills necessary to direct, train, and motivate 15-18 agents to its fullest potential.