Angelo B. Javier

Been with BPO for 9 years total. Served as a CSR for healthcare program for 6 years. Became a team leader under the same program for 3 years.

Line of business deals with prescription benefits all across US members. We processed their orders over the phone and send it directly at the comfort of their home. We also handle basic billing, proper documentation for every call.

As a team leader, coaching never ends. Does a lot of administrative tasks ecpected from a team manager from sending emails down to monitoring team and individuals progress.