Angelo Fermin Rolda

EXCELLENCY ON PROJECT MANAGEMENT due to EXTENSIVE EXPERIENCE. Being in the industry for over 7 years as a subject matter expert and working for the most respected companies in the field has developed and enhanced my skills in efficiently handling a team of telemarketers, customer service agents, and lead generalist both in-house and virtual setting.

My substantial experience in this industry, my skills and value of work are highly-regarded by the clients I have worked and are working with. I understand the value of money spent and the importance of quality work in a timely manner and I don't waste either.

*Excellent in English communication skills both in verbal and written 

*Computer Literate 

Excellent interpersonal skills and ability to work well with others and in support staff roles. 

*Ability to work under pressure 

Following up new business opportunities and setting up meetings 

*Communicating new product developments to prospective clients 

*Overseeing the development  

Writing reports 

*Providing management with feedback 

*Setting targets for both individuals and teams 

*Measuring the performance of both individuals and teams 

*Offering Advisors guidance and feedback 

*Helping to optimise procedures 

Finding ways to motivate Advisors 

*Ensuring Advisors adhere to company policy, e.g. attendance 

Updating, and preparing performance reports. Being responsible for performance management (e.g. setting objectives) Identifying areas of underperformance 

*Good in setting an appointment 

*Team Leader for merchant account for 3 yrs 

*Expert in handling call flow, escalation, finding a perfect solution for the customers concern 

*Subject Matter Expert 

*Client Specialist for collection account.