Anja Tadic

ABOUT ME Friendly and professional customer service specialist with experience resolving escalated customer complaint issues. Strong interpersonal skills and outgoing personality ANJA TADIC CUSTOMER SUPPORT REPRESENTATIVE AND SCHEDULLING MANAGER / JR RECRUITER OBJECTIVE CONTACT anjat43 @gmail.com - Friendly and professional customer service specialist with experience resolving escalated customer complaints and issues. Strong interpersonal skills proven through customer satisfaction Responsible and goal-oriented Junior Recruiter with 2-year experience as a Scheduling Manager and Lead Onboarding for Crew EXPERIENCE Subotica , Serbia CUSTOMER SUPPORT REPRESENTATIVE AT&T Brno, Czech Republic 03 / 2021 – Present  EDUCATION HIGH SCHOOL OF ECONOMICS/SALESPERSON 2000 - 2003 HIGH SCHOOL OF ECONOMICS/TOURISM AND HOSPITALITY 2008 - 2009     Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation. Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction. Install and maintain hardware, software, and other equipment to meet client requirements, routinely observe operational performance, and install security patches and updates when necessary. Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel. Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics    information, and attending conferences or seminars when possible. Develop training manuals and troubleshooting procedures to help both support personnel and end users interact properly with hardware and software. Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades. Create and implement new processes to improve efficiency and customer satisfaction while reducing costs Data Steward Veeva Systems, San Francisco Bay Area 03 / 2021 – 08 / 2021       Analyzing and answering the requests sent by Customers to give them the perfect experience using Open Data, Veeva CRM, and other Veeva tools Responsible for manually verifying and updating data records to improve core data by using standard methods of research and phone verification Applying newly verified data elements to core database records Maintenance of core data for healthcare providers and organizations Documentation of action taken and required notation Meeting and maintaining performance goals Sole Stewardess ’’ Ange Bleu ’’ Catamaran , Spain 06 / 2020 – 10 / 2021        Guest service - meals and bartending Cabin service and detailing Polishing - glassware, flatware, silverware Refrigerated drinks restocking Laundry - guest and crew Boat stowage for sea Assisting with lines and fenders on deck Recruiter / Scheduling Manager ‘’ Uspinjača ‘’ Recruitment Agency Zagreb, Croatia 01 / 2018 – 05 / 2020        Administration Recruiting and preparing candidates for an interview Preparing candidates for joining the Ship Leading the candidate database Ticket booking , medical checkup , visa application , Comunication with the Cruise Company and port agents regarding the onboarding process Bartender / Head Bartender Disney Cruise Line Orlando, Florida 05/2010 – 12/2017        Staff leadership Schedulling and shift planning Food safety Guest service Checking and mainatining guest service standards and procedures Complaints handling Cost control SKILLS Persuasive Speaking Skills Empathy Adaptability Ability to use positive language Self-control Clear communication skills Responsibility Patience Effective listening Attentiveness Time management Willingness to improve Reliable Honest I have experience working as a part of a team and individually PREVIOUS EXPERIENCE Bar Server / Waitress ‘’Mina A’ Salam, Jumeirah ‘’ Dubai, UAE 01/2006 – 07/2006 Bar Server / Waitress Celebrity Cruise Line Miami, Florida 10/2006 – 12/2007 COMPUTER LITERACY MS Office CRM Networking Configuration Tools s