Anjaba Atiku

Concierge ( EXO, SPO, IVR, ODB, Teams, ODT, Commerce, Delve, Bookings)

• Experienced in providing superior service frontline Technical Support to clients, using advanced troubleshooting mechanisms.

• Working with Office 365 Directory Synchronization tool(DirSync), Microsoft Azure Active Directory Connect tool (AD Connect), and advising Customers on best course of action.

• Working with DNS -Types or records, record creation, DNS management, DNS troubleshooting.

• Experience working with Active Directory - FSMO Roles, Active Directory Domains and Trusts, Active Directory Sites and Services. Guide Customers on best course of action.

• Active Directory, Group Policy Objects, File Share.

• Experienced with using and troubleshooting Outlook 2016 within the network environment (permissions, calendar sharing, delegation).

• Troubleshooting and setting up of basic Exchange functions for customers.

-Management of Active Directory to suit a desired purpose for customers.

- Navigating basic SharePoint for Customers, likewise carrying out advanced troubleshooting.

• Initiating a structured activity for Customers, in compliance with the internal rules and procedures of the Company, and the internal Regulations.

• Working autonomously as part of a Global team.

• Incidence Management experience - including managing business expectations and communications for clients.

• Basic User & Security Group Active Directory administration.

• Providing advanced troubleshooting using both Internal/External tools.

• Deep Knowledge of using PowerShell cmdlets in troubleshooting Microsoft 365 Applications.

• Plan Security and compliance roles and policies for Microsoft 365.

• Manage Microsoft 365 subscription and Tenant health.

• Managing and implementing Multi-Factor Authentication (MFA) to suit a desired purpose.

• Managing Teams as well as integrating it with other Microsoft 365 Applications, and also carrying out advanced troubleshooting.

• Basic knowledge of Office Deployment Tool (ODT).