Anjana

CURRICULUM-VITAGE ANJANA Mob: - -,- Email: -- CAREER OBJECTIVE To achieve excellence in working as dynamic professional offering solutions to business using the best available where my analytical ability and analyzing quest are used maximum for growth of the organization and to grow with the organization. Seeking a challenging position in well-established company that offers professional growth and Sample opportunity to learn and enrich my competencies in my profession. MY PORFILE I am having 6 years of experience in data entry. I have also good knowledge in Software testing, Jira , Microsoft Teams , PDF Conversion, PDF to doc , doc to pdf etc. EDUCATION Master of Computer Application in 2014 from Banasthali Vidyapith, Rajasthan with 69.60 %. BCA from MaharshiDayanandUniversity in 2011 with 70.933 %. 12th Standard in 2008 from Haryana Board with 71 %. 10th Standard in 2006 from Haryana Board with 55.4 %. PROFESSIONALCERTIFICATIONS COURSES Information Management Basic Using DB2 [IBM] in 2011(year) Tivoli Directory Server V6.3 (TDS) [IBM] in 2012(year) Rational Application Development (RAD) [IBM] in 2012(Year) CLOUD COMPUTING [IBM] in 2012 (Year) CORE JAVA in 2011 (Year) WORKING EXPERIENCE Having 6 years’ experience in IT Support, Customer satisfaction and delivery. Dealing with customer queries, providing resolution within the SLA, providing services & solutions to meet the requirements of the external & internal clients. Project Experience in NIIT Limited. A result driven IT Professional with about 3 Years of experience in IT Services and Business Integration, Technical Support and Team Management. Compliance Management Languages: C++, JavaScript, HTML, SQL, shell scripting Operating Systems: Linux, Windows. Virtual Infrastructure Technology: VMware Tools: HPSM Software asset Management. Date: April, 2014 to Nov, 2020 NIIT LIMITED Gurgaon ROLE – Linux admin. NIIT Limited, A leading offshore IT & software Development Company offers various services like application development, third-party software. Scope of Work: Developing logging service requests/incidents on the call logging database whilst ensuring that the information is of a qualitative standard, the processes comply with the ITIL best practice and are within the SLA terms Using HP Service Manager tool for user problem & using ITIL process in IT Services Managing users accounts, groups accounts and permissions. LVM Creation, Formatting and Mounting. Package installation of Linux servers. Basic understanding of VM-ware. Logging to HPOV console to check and verify if there is any critical alerts which are not logged into Snow. Created DRS and Custom roles for users and Administrators Experienced in scheduling of backup and restore using Data Recovery tool. System Administration-Managing Users, Groups, Roles and Access Permissions. Setting up and monitoring performance monitoring and capacity planning. Managing Tasks, Events and Alarms Coordinating with 3rd party suppliers and vendors for hardware / software requests and incidents logged by the users. Conducting the weekly meeting with the team members and discussing about the productivity and some complicated issues. Attending conference call with the Centralized Service Desk and conferring about the service incidents. PERSONAL DETAIL Name: - Anjana DOB: - Father Name : - Mr.Krishan Yadav Religion: - Hindu Nationality: - Indian Marital Status: - Single Sex: - Female PAN card no.:- BAZPA5679P Willing To Relocate: - Yes I hereby declare that the above information submitted is true to the best of my knowledge. Date: Place: Gurgaon Anjana