Ann Michelle Biag

Ann​ ​Michelle​ ​B.​ ​Biag #16,​ ​Road​ ​1,​ ​Gomez​ ​Subdivision,​ ​Ligtasan,​ ​Tarlac​ ​City | 0917​ ​477​ ​7771 |- Objective To​ ​obtain​ ​the​ ​position​ ​of​ ​Quality​ ​Analyst​ ​where​ ​I​ ​can​ ​employ​ ​my​ ​10​ ​years’​ ​experience​ ​in​ ​customer​ ​service to​ ​include​ ​as​ ​a​ ​Quality​ ​Coach​ ​for​ ​5​ ​years​ ​and​ ​a​ ​Product​ ​Trainer​ ​for​ ​3​ ​years. Qualifications · · · · Became​ ​a​ ​Product​ ​Trainer​ ​for​ ​Interflora​ ​back​ ​office Assigned​ ​to​ ​be​ ​a​ ​tempo​ ​Supervisor​ ​on​ ​2016​ ​January​ ​–​ ​March Assigned​ ​to​ ​do​ ​coaching​ ​and​ ​auditing​ ​for​ ​Service​ ​Delivery​ ​in​ ​the​ ​absence​ ​of​ ​a​ ​supervisor​ ​on​ ​2016 Acted​ ​as​ ​a​ ​Quality​ ​Coach​ ​from​ ​-​ ​for​ ​Interflora​ ​and​ ​a​ ​floor​ ​support Experience CUSTOMER​ ​REPRESENTATIVE | INTERFLORA​ ​(SGS) |-​ ​AUGUST · Back​ ​office​ ​support​ ​for​ ​administrative​ ​duties​ ​such​ ​as​ ​order​ ​management,​ ​email​ ​correspondence​ ​and outbound​ ​calls​ ​(customers​ ​and​ ​florist) CUSTOMER​ R ​ EPRESENTATIVE​ ​| PLAY.COM​ ​(SGS) |- CUSTOMER​ R ​ EPRESENTATIVE​ ​| T-MOBILE​ ​(NCO) | 2009 CUSTOMER​ R ​ EPRESENTATIVE​ ​| AVIS/BUDGET​ ​GROUP​ ​(SGS) |- · Inbound​ ​calls​ ​for​ ​an​ ​online​ ​shopping​ ​marketplace​ ​that​ ​deals​ ​with​ ​answering​ ​products​ ​and​ ​services questions,​ ​suggesting​ ​information​ ​about​ ​other​ ​products​ ​and​ ​services​ ​and​ ​resolve​ ​customer​ ​complaints via​ ​phone. · Inbound​ ​calls​ ​for​ ​providing​ ​customer​ ​service,​ ​troubleshoot​ ​and​ ​resolve​ ​service​ ​and​ ​minor​ ​technical problems​ ​for​ ​customers. · Inbound​ ​calls​ ​to​ ​help​ ​customers​ ​in​ ​completing​ ​car​ ​rental​ ​contracts​ ​or​ ​price​ ​queries. TECHNICAL​ S ​ UPPORT​ R​ EPRESENTATIVE​ ​| INTUIT​ ​TURBOTAX​ ​(SGS) |- · Inbound​ ​calls​ ​to​ ​analyze​ ​and​ ​diagnose​ ​solutions​ ​to​ ​customers​ ​issues​ ​when​ ​installing​ ​the​ ​software. OTHER​ S ​ KILLS · Highly​ ​capable​ ​and​ ​passionate​ ​to​ ​learn​ ​new​ ​things. References​ ​are​ ​available​ ​on​ ​request