Anna Leah Amacan

ANNA LEAH F. AMACAN Virtual Assistant WORK EXPERIENCE Experienced in customer service, with strong problem-solving and criticalthinking skills, specialized sourcing, scheduling, can work independently and as part of a team, ability to multitask and prioritize effectively. CONTACT PHONE:- EMAIL:- CORD | Remote Sourcing Specialist | July 2021 to February 2023 Filtered qualified candidates from LinkedIn by verifying their work experience, skills and current locations. Sent re-engagement emails for passive candidates. INTELLIQUICK | Remote Virtual Assistant | November 2014 to February 2023 Worked as an Administrative Assistant, Research/Data Entry Specialist, Executive Assistant, Customer Support Specialist and Data Annotator. SCHNEIDER ELECTRIC| Rosario, Cavite Service Scheduler | February 2017 to July 2019 Scheduled maintenance visits thru phone and emails, input and update customer information into company database. Organized workflow and appointments by routing interdepartmental correspondence, research and interpret contract terms, and managed assignments. TASKUS | Imus. Cavite Email Support |December 2015 to February 2017 Resolved online shop customers' shipping inquiries, refund requests and order concerns. TELETECH | Pasay City Customer Service Rep| October 2007 to November 2014 Handled online shop orders thru calls and emails. Managed customer inquiries and requests for mobile upgrade, new connection, number porting, change of number, re-contract and disconnection. EDUCATION Trinity University of Asia BS Psychology