Anna Makris | Freelancer Resume

Anna Makris Customer Success Representative Phone: - Address: 2166 Caminito Del Barco, Del Mar, CA 92014 Email: - Experienced in Network Security and Databases as well as some Computer Languages such as PHP, MySQL, Java etc. Geared to earning my Associate's Degree at Miracosta College in San Diego County with major emphasis on Information Technology and Media Production. Hoping to earn a Bachelor's Degree in Computer Science and Media Production at UCSD. EXPERIENCE Enviance Jun 2018 to Jan 2019 Customer Success Representative •Fulﬁlled projects such as Customer Success Representative documentation and Inspection App Custom Field Scrub •Closed cases in Salesforce due to customer resolutions •Logged investigations and bugs in Jira for the development team to review and resolve •Provided solutions to customers for troubleshooting needs •Utilized many customers systems such as Platform, Oﬃce Ergonomic Software, Chemical Management and Waste to help troubleshoot and provide customers with better solutions in using these products •Worked with the Frontline department to continue to provide on-the-spot solutions to customers and their implementations Yarcort Apr 2018 to May 2018 Sr. IT Specialist • Organized onboarding and IT Priority Project lists • Consulted with teammates to discuss new projects • Executed IT Team and HR/Senior Meetings • Delegated responsibilities amongst teammates regarding diﬀerent tasks and projects • Acquired new IT Specialist professionals • Established original and maintained processes • Implemented diﬀerent processes in project management and team communication to determine diﬀerent functions within the IT department • Executed password management processes i.e. deleting/adding accounts and changing passwords periodically for websites • Established a website migration from Bluehost to InMotion Hosting and discovered new software with MySQL databases Yarcort Apr 2018 to May 2018 Project Specialist • Consulted with teammates on IT Specialist and Marketing teams for diﬀerent questions and concerns • Administered re-onboardings for emails since website migration • Executed IT Team and HR/Senior Meetings SuperInterns.com Mar 2018 to Mar 2018 Sr. IT Helpdesk • Organized onboarding and IT Priority Project lists • Consulted with teammates to discuss new projects • Executed IT Team and HR/Senior Meetings • Delegated responsibilities amongst teammates regarding diﬀerent tasks and projects • Developed a unique email veriﬁcation plan to help the CEO establish a connection between employers and HR • Acquired new IT Help Desk and Security professionals • Established original and maintained processes to save $130,000 • Acknowledging IT Help Desk tickets and rectifying technical issues through Podio • Implemented diﬀerent processes in project management and team communication to determine diﬀerent functions within the IT department • Executed password management processes i.e. deleting/adding accounts and changing passwords periodically for websites Ruﬀalo Noel Levitz Oct 2017 to Feb 2018 Telemarketer • Acquired funding for diﬀerent Rutgers University funds •Informed donators on Rutgers University progress for future years • Campaigned to receive funds for Rutgers University • Reached 50 prospects for funding La Jolla Ymca Jun 2017 to Aug 2017 Camp Counselor • Organizing games, art and science projects • Demonstrated excellence of communication skills to staﬀ members • Consulted with parents about their children that were in counselors’ hands • Gained conﬁdence to help out children during tough times Appen Apr 2017 to May 2017 Social Media Evaluator • Charted data using excel spreadsheets to provide ratings of various social media content • Boosted the SEO of certain social media platforms such as Facebook to establish a better community for many people • Analyzed and evaluated diﬀerent social media platforms to discover what needs to be added to social media websites in terms of advertisements SuperInterns.com Mar 2017 to May 2017 Live Stream Producer • Elaborated with teammates to put together shows for clients. • Enhanced Graphic Design to producing shows. • Modiﬁed processes to further enhance one’s knowledge on producing videos or live streams Visionary School for the Performing Arts Jan 2016 to Mar 2016 Dance Teacher • Delivered customer satisfaction as well as parental satisfaction for taking care of many kids while introducing and creating new styles of dance • Instructed and prepared lessons for children ages 3-5 in creative movement and Pre-Ballet • Customized and produced dance lessons based on needs from previous weeks in order to learn new dance steps and continue to grow throughout children’s careers Del Mar Ballet Sep 2015 to Dec 2015 Front Desk Receptionist • Acquired sales from registration of dance classes to purchasing merchandise • Utilized the Mindbody service to easily sign in dancers to class as well as helping customers purchase diﬀerent types of dance clothes and shoes • Educated new and returning clients on diﬀerent types of dance classes as well as answering questions that were provided EDUCATION MiraCosta College 2018 to 2020 Associate's degree Transferred from Rutgers University Torrey Pines High School 2013 to 2017 High School Diploma • President of Be Individualistic Club • Founder of Moot Court • President of Engineering Club • Organized group meetings for school projects SKILLS HTML, Teamwork, Programming, C++, Research, Windows, Data Analysis, Mathematics, Social Media, Customer Service, Public Relations, Python, Dance, Theatre, Public Speaking, Java, Strategic Planning, Leadership, C, Time Management, IT Service Management, IT Strategy, IT Management, IT Operations, IT Outsourcing, IT Audit, Communication LANGUAGES English (Native or bilingual proﬁciency), Spanish (Elementary proﬁciency), Greek (Limited working proﬁciency) RECOMMENDATIONS Allan Tomlinson 10/3/17, 9:56 AM High School math teacher and football coach, Torrey Pines High School I have known Anna as a Math Teacher since she was in junior in my Statistics class. Anna is a hard working student at Torrey Pines High School. She has excellent attendance and completes all her assignments. She studies her work and order to apply her analytical thoughts to real life situations. She is self-motivated and a leader in his Statistics & Probability class. The two characteristics that beneﬁt her most are talent and desire to work. I have a philosophy of life that has its roots in Einstein’s famous equation about energy: S = T*W2 This is where S is for success, T for natural talent, and W for work to improve that talent. In this formula the primary factor is the work done, not the natural talent. Anna is a hard worker who sets excellent goals. Her ﬁnal project was on Unity Programing Languages. Her data analysis ended up not supporting her hypothesis. She learned a valuable lesson that observed occurrences are sometimes more random than we think. She learned a lot about how to apply statistics to an interest of hers. She enjoys contributing to classroom discussions hearing the contributions of others as well. Anna was involved in many clubs at school, including the Jewish club, the programing club, the future business club, etc.. She was very good at getting other people to join and participate in these clubs. It is so important that students connect to school outside of academics, and she was a positive factor. I highly recommend Anna! Sincerely, Allan W. Tomlinson Stefanos Makris 9/19/17, 10:34 AM Solution Principal, Slalom Consulting Anna is hard-working, determined and focused. As any other natural leader, she has an elevated sense of social justice and she quickly becomes an actively involved member of any community she joins. She is as much of a curious and ingenious engineer, as much as a creative and talented artist. I am conﬁdent that Anna will be a tremendous asset, bound to create unprecedented success for any organization that is lucky enough to have her! Michael Howard 8/4/18, 10:41 AM Content Writer, SuperInterns.com Anna puts forth every eﬀort needed to accomplish and exceed the demands of whatever technical challenge she faces. In my time at SuperInterns.com, she helped me with my IT setup to ensure that I was able to access the back-end software that we use throughout our day to day operations. Since she has left, we have remained close colleagues, and she continues to assist with both IT consultations and troubleshooting any computer issues that arise on my end. Anna meets the demands of her clients in an accurate and timely manner. She possesses the tenacity and versatility required in the ever-evolving industry of Information Technology by remaining current on new technology. In her free time, she ﬁnds herself downloading and stress testing software. She believes that making herself aware of the performance capabilities and interfaces better serve her clients when recommending alternative platforms for their speciﬁc needs. Super Julie Braun 6/16/18, 3:53 PM Founder and CEO, Super Purposes™ Anna is amazing. While working at Yarcort and SuperInterns.com, she practiced creativity in her problem-solving skills and always delivered an excellent quality of work. Her observant and attentive listening skills helped her to quickly identify problems in order to determine the best solutions. Anna consistently displayed dedication and initiative and was one of our most reliable teammates. Most importantly, Anna saw the bigger picture and understood how everything is connected. She is both task- and people-oriented to a remarkable degree, making her a fantastic asset to any team. We are giving Anna our highest recommendations for employment. Always Believing in the Impossible, Gina Yarrish Email:- Primary Phone: - Mailing Address: 3239 Penny Hill Rd, Kingsley, Pennsylvania 28816 Organization Name: Yarcort https://yarcort.com and Super Julie Braun Email:-Primary Phone: - Mailing Address: 1907 1st Ave #51, Seattle, WA 98101 Organization Name: SuperInterns.com https://www.superinterns.com Joshua Staley 6/2/18, 4:11 PM Sr. IT Security Specialist Administrator, SuperInterns.com This letter is my personal recommendation for Anna Makris. I started out as Anna’s immediate supervisor for our company, SuperInterns.com. Within a month, she earned the Senior position and was vital to the training of a wave of new recruits. She was our Senior IT Intellect and Security responsible for delegating responsibilities amongst teammates regarding diﬀerent tasks and projects, acquiring new IT Specialist professionals, and she established a website migration from Bluehost to InMotion Hosting and discovered new software with MySQL databases. Anna is amazing. While working at SuperInterns.com, she practiced creativity in his exceptional problem solving skills and always delivered an excellent quality of work. Anna’s integrity was shown every day by her actions following her words. She was mature and wise beyond her years. Her observant and attentive listening skills helped her to quickly identify problems in order to determine the best solutions. Most importantly, she saw the bigger picture and understood how everything is connected. She was a fantastic asset to our team and delivered outstanding work. She has a great personality with an unexpected bonus of humor. She has a wonderful future in the world of computers and any company would be very lucky to have her on the team! I highly recommend Anna for employment, and I am giving her my highest recommendation. Sincerely, Joshua Staley