Anna Marie Lopez Limbag

PROFESSIONAL SUMMARY Dynamic and motivated professional with proven track records of generating and building relationships, managing projects from concept to completion. Skilled in building cross-functional teams, demonstrating exceptional communication skills and making critical decisions. Adaptable and a transformational leader with an ability to work independently, create effective presentations, and develop opportunities that further establish organizational goals. ANNA MARIE LOPEZ LIMBAG CONTACT -- live:.cid.1810d508e60e86da Maa Davao City, Philippines SKILLS WORK HISTORY Alshaya Group | September 2012 – March 2020 Cluster Brand Training Manager  Build and maintain lasting business relations with Host Brand / Business Partners.  Develop scalable training systems and procedures to better align workflow processes in multiple countries to ensure consistency in providing great guest experience.  Lead training for 3 different concepts – Shake Shack, Teavana (Starbucks) and Blaze Pizza.  Manage new employee immersion and training process of 46 stores across GCC.  Evaluate success of training programs and partners with operations on effectively implementation to enhance training effectiveness.  Delivers wide variety of training contents focused on food safety, guest service and brand standards to enhance team cohesion and group performance. People Management  Analyze guest feedback through Business Intelligence and identify skill gaps for employees and develops training courses to meet identified needs. Project Management  Alternates training methods to diversify instruction strengthen learning opportunities and enhance program success. Data Organization  Lead multiple restaurant openings in multiple markets. Training Needs Analysis  Lead divisional projects to improve team’s food safety and hospitality awareness. Training Material Development Assistant Manager for Operations | HSBC Data Processing Philippines Training Delivery February 2010 July 2012 People Growth Planning  Manage a team of high sales representatives to deliver service level agreement (SLA) set by Business Partners. Learning Management System  Monitor and evaluate calls and conducts one to one and triad coaching. EDUCATION University of Southeastern Philippines,- Master’s in public administration, Units Earner University of Southeastern Philippines, 1998 – 2002 Bachelor of Industrial Technology Sy  Major in Technical Teacher Education  Handles escalation calls.  Conduct regular team huddle, up-training and up-skilling.  Prepare monthly deliverables and scorecard analysis and action planning. Collections Representative, Barclays UK | Convergys Corporation July 2009 – December 2009  Call and assist customers to put their accounts in order while following the FDCPA. Technical Support Representative, Verizon | Teletech June 2008 – June 2009  Assist customers with complaints or questions concerning their Verizon internet connections.  Liaise with the various departments to resolve issues. System Information Speed Test