Cresencio, Anna Ronina Jaurigue
Address : 140 Gabriel Compound Pulanlupa 1, Las Piñas City
Provincial Address : Blk 3 Lot 4 Greenville Subdivision, Brgy. Kaybagal North Tagaytay City.
Contact no. :- /-
E-mail :-
Career Objective:
To secure a position where my skills and experience in the areas of administration and customer service can be utilized by a progressive and innovative company.
Skills:
Proficient in Computer Application.
Ability to multi - task in a fast paced environment.
Able to multi-task and work with minimal supervision.
Able to prioritize and operate proactively.
Combines patience, determination and persistence in solving client issues.
Demonstrate Initiative, flexibility, detail-oriented and a strong work ethic.
Good telephone etiquette & communication skills.
Capable in operating office equipments and different administrative task.
Educational Attainment:
Tertiary
Bachelor of Science in Computer Science
STI College
Elena Bldg. Alabang-Zapote road, Las Piñas City-
Secondary
Bernardo College
Perpetual Village Pulanlupa, Las Piñas City-
Personal Information:
Birth Date:July 15, 1985
Age: 34
Nationality:Filipino
Language spoken:English/ Tagalog
Religion:Roman Catholic
Height:5’ 6
Weight:110 lbs
Employment History:
Conduent
Customer Service Associate
Mar 2019 – June 2019
Work Description
Provide excellent customer service to improve business performance.
Greet, address and thank customers in friendly and professional manner.
Responsible in validating Medical Reimbursements
Understand Participant’s requirements so as to provide appropriate clarifications and solutions.
Route and direct customer requests to appropriate personnel or department.
Maintain and update Participants documentation as needed.
Process and track Participants claims to ensure claims are resolved timely.
NTT Hotel (NTT Fellow Co. Inc-/-
Front Office Officer
June 2006 – June 2012
Work Description
Overview and ensure the smooth operation of all the activities of the front office
Monitors and review the checklist of all the arrival and departures
Welcome to all the guests especially the VIP's and to provide them with the best possible services
Handles the booking and reservation duties and to resolve issues if there are any complaints, especially about the quality of services delivered by the staff members
Work as per the instructions given by the front office manager and to organize and coordinate all the front office duties
Supervise the front office staff and to ensure that they adhere by the rules and regulations of the hotel and to make sure that discipline is followed by all the staff members
Handles inbound calls to provide answers to the guest's inquiries and outbound calls to do marketing and confirmation of the reservation.
Provide general administrative duties such as data entry, filing and documentation
Handles billing and collection of unit owners and corporate account.
Training Experience:
Philam Plans Incorporated
On-the-Job Training
-performs clerical functions: updating and verifying the accounts of the client, generating reports, filling records, answering phone calls and data encoding.
Seminars Attended:
Macro Media Flash 5.0
STI College Las Piñas (2003)
STI Convention: Personality Development and IT Matters
Philippine International Convention Center (PICC) (2003)
Career Development and Pre-employment Seminar
STI College Las Piñas (March 2, 2006)
Hotel Management and Services Seminar
Atrium Hotel
Character References Available Upon Request
