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ANNA THERESE A. REGALARIO
GENERAL VIRTUAL ASSISTANT
Objective
To work with a dynamic organization that can offer me a career
opportunity & growth, and at the same time allow me to adopt new
ideas and concepts which I believe would be beneficial for the
organization as well as for the enhancement of my career.
EXPERIENCE
--Las Pinas City, Philippines
https://www.facebook.com/hersh
eeyt08/
EDUCATION
VIRTUAL ASSISTANT
A1 Business Solutions LLC
SECONDARY SCHOOL
March 2020 - Present
Administrative tasks
Camella School
1999 - 2004
Data entry
Email management
Updating and organizing Google Sheets
HOTEL & RESTAURANT SERVICES
Chrisville Institute of Technology
2011 - 2013
SR. OPERATIONS REPRESENTATIVE
Capital One Support Philippines
July 2019 - February 2021
Greeted customers with a friendly yet professional tone of voice
SKILLS
Assisted customers with inquiries
Customer Service Skills
Helped customers find the best credit card that fits their needs
Front Office
Assisted with credit card application
Data Entry
Administrative Skills
SR. CUSTOMER SERVICE REPRESENTATIVE
Sykes Asia Inc.
February 2016 - February 2019
Greeted client with a friendly yet professional tone of voice
Computer Literacy
Detail-oriented
Organized
Authenticated the caller while looking out for possible red flags
Strong Communication
Gave the client my undivided attention to better understand
Problem-Solving
his/her need while reviewing his/her account
Proactive in outbound calls if needed
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ANNA THERESE A. REGALARIO
GENERAL VIRTUAL ASSISTANT
EXPERIENCE
APPS & TOOLS
CUSTOMER SERVICE REPRESENTATIVE
Convergys Philippines
MS Office (Word, Excel, Office 365)
January 2015 - July 2015
Intuit Link
Greeted client with a friendly yet professional tone of voice
Authenticated the caller while looking out for possible red flags
Gave the client my undivided attention to better understand
his/her need while reviewing his/her account
Google Apps (Sheet, Docs, Mail)
ProSeries
Adobe Acrobat
Canva
Proactive in outbound calls if needed
ACHIEVEMENTS
SALES CONSULATANT
Mercedes Benz Alabang
Leadership Award - Chrisville Institute
November 2013 - March 2014
of Technology, 2013
Studied the capabilities & features of each cars
Vice Governor of the Student Council
Assisted customers in their choice of automotive
- Chrisville Institute of Technology,
I matched the customer's requirements & interests to various
2011 - 2013
models
Student Council Election Committee
Built rapport and maintaining it with previous clients
Made sure after sales service is still excellent
RECEPTIONIST/MARKETING
Ace High Poker
October 2008 - December 2008
Metro Asia Poker and Entertainment Inc.
June 2008 - October 2008
Greeted players and assisted them to their choice of table
Head - Chrisville Institute of
Technology, 2012
Circle of Excellence - Sykes Asia 2017
& 2018
INTERESTS
Sent text blasts for any promotions we had
Travel
Assisted co-workers with overflow work
Nature
Performed general admin tasks
Music
Rendered overtime as needed
Internet
Skincare
Makeup
