Annalyn Orbita

I am an enthusiastic, reliable and hardworking individual who has over 10 years of experience giving professional, efficient and high-quality service to the Business Process Outsourcing sector. I am skilled in communicating with clients via phone or email. I have experience with live chat as well.

I am well-versed in the English language and very particular with customer satisfaction, leadership, and discipline. I am also self-reliant, very keen to details and can easily find ways to motivate myself and my co-workers.

What I bring to the table:

• Exceptional Email Handling using ZenDesk, Incontact or SmarterTrack.

• High-quality Customer Service.

• Live Chat Support

• Expertise in Google Docs and Microsoft Office.

• Skilled Technical Support in software, smartphones and gaming consoles.

• 50-60 wpm typing speed.

• A dedicated internet connection just for working with bandwidth speed of up to 100 Mbps.

• Attention to detail and passion for what I do.

• Inherent ability to always be the best version of myself through training.

I have experience in the following software and processes:

• Microsoft Office Applications (Excel, Word, and Powerpoint)

• Google Docs

• Shopify

• Airtable

• Shipstation

• Intercom

• Zendesk

• Stella Connect

• InContact

• SmarterTrack

• NICE Scheduling

• Tethr speech analytics

• QEval