Annastacia Mumbua

CURRICULUM VITAE PERSONAL DETAILS NAME: MUSYOKA ANNASTACIA MUMBUA ADDRES:- KITHIMANI TELEPHONE: - E-MAIL ADDRESS:-DATE OF BIRTH: 17TH MAY 1998 NATIONALITY: KENYA ID NO:- GENDER: FEMALE MARITAL STATUS: SINGLE RELIGION: CHRISTIAN LANGUAGE SPOKEN: KISWAHILI, ENGLISH PROFILE I am a dedicated, organized and methodical individual. I have good interpersonal skills, am an excellent team worker and am keen and very willing to learn and develop new skills. I am reliable and dependable and often seek new responsibilities within a wide range of employment areas. I have an active and dynamic approach to work and getting things done. I am determined and decisive. I identify and develop opportunities. WORK EXPERIENCE September 2023 to Date: KINGS BISTRO HOLDINGS - CASHIER         Duties and responsibilities Welcome customers and help determine their orders. Process customer orders and record them in the restaurant database. Relay customers’ orders to the kitchen staff. Ensure all orders are delivered to the customers in a timely manner. Accept cash and return the correct change. Tally money in the cash drawer at the beginning and end of each work shift. Place food orders in the appropriate bags and boxes. Respond to customer inquiries, issue receipts, and record customer suggestions.   Clean and arrange eating, service, and kitchen spaces. Help kitchen staff when needed.  Maintain a high level of customer service February 2021 - August 2022: BIDCO AFRICA LIMITED (BAL) - EMPLOYEE Duties and responsibilities         Undertake casual duties in the company Helping hand in the factory, warehouse or packaging Safely handle miscellaneous materials Ensure health and safety at work Be ready to work on shifts, weekends and overtime Work in and across all machines and support departments in the plant on shifts Attend to duties with commitment and dedication Attend to any other duty as may be assigned by the supervisor from time to time May 2019 - July 2019. : INSTITUTE OF CERTIFIED PUBLIC ACCOUNTANTS OF KENYA (ICPAK) INTERNSHIP (MARKETING AND CUSTOMER CARE UNIT) Duties and Responsibilities          Contact potential or existing customers to inform them about a product or service. Answer questions about products or the company Ask questions to understand customer requirements and close sales Direct prospects to the field sales team when needed Enter and update customer information in the database Take and process orders in an accurate manner Handle grievances to preserve the company’s reputation Go the “extra mile” to meet sales quota and facilitate future sales Keep records of calls and sales and note useful information EDUCATION BACKGROUND September 2016 to May 2023: KENYATTA UNIVERSITY Bachelor of Economics and Finance-: Mamba Secondary School Kenya Certificate of Secondary Education (K.C.S.E) 2004 - 2011: Mamba Primary School Kenya Certificate of Primary Education (K.C.P.E) SKILLS I am a computer literate with a certificate. I have leadership skills as I was a leader back in high school. I am skilled in book keeping, accounting and data analysis with certificates in STATA, SPSS and advanced excel. i am an adequate driver with an NTSA driver’s license. I learn quickly and possess excellent verbal and written communication skills and I am excellent at teamwork and team bonding. I was an active member of Kenyatta university economic students association (KUESA) with a certificate of membership. References 1. FCPA Julius Mwatu Managing Director EAST AFRICA CABLES Tel: -- 2. Mr. Rodgers Wafula Manager, BIDCO AFRICA LIMITED Tel:-. Mr. Joseph Waweru KINGS BISTRO HOLDINGS Tel -